Desktop & PC Support Tech II (Windows OS)

Pomeroy; Detroit (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Pomeroy in Detroit is seeking an IT support technician to perform break-fix triage for hardware and software on end-user systems. You will provide desk-side software support on Windows, respond to service requests promptly, and follow procedures for logging, reporting and monitoring desktop operations.

The role emphasizes independent work and teamwork, strong organization and multitasking, and excellent customer service to help clients stay productive.

Qualifications

• A+ certification is required; additional certifications encouraged.
• Ability to work well independently and in team settings.
• Excellent organization and multitasking skills.
• Excellent customer service skills.

Responsibilities

• PC Installs
• PC Rollouts
• Health Events
• Printer Maintenance

Skills

Customer service

Teamwork

Organization

Multitasking

Independent work

Education

A+ certification

Net+ certification

Server+ certification

Tools

HP hardware

Dell hardware

IBM hardware

Job description

Pomeroy in Detroit is seeking an IT support technician to perform break-fix triage for hardware and software on end-user systems. You will provide desk-side software support on Windows, respond to service requests promptly, and follow procedures for logging, reporting and monitoring desktop operations.

The role emphasizes independent work and teamwork, strong organization and multitasking, and excellent customer service to help clients stay productive.