Walk-In Banking Concierge | Customer Experience Banker

Huntington National Bank; Charlevoix (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. The role focuses on retaining and growing consumer and business relationships by identifying goals, recommending deposit products, and other banking services.

You will process transactions accurately, balance daily, and deliver exemplary customer service while educating customers about deposits and related banking solutions.

Qualifications

• Minimum of a high school diploma or GED; Bachelor's degree preferred or equivalent experience.
• Experience in customer service within banking or financial services is a plus.
• Strong communication, sales and relationship-building abilities are essential.

Responsibilities

• Provide excellent customer service and resolve issues effectively.
• Educate customers on consumer deposit products and services.
• Identify opportunities to grow customer relationships through a structured sales process and referrals.
• Refer customers to other bank areas to deepen relationships and partnerships.
• Adhere to all operational, security, risk and regulatory policies.

Skills

Customer service

Sales & relationship building

Communication & presentation

Banking knowledge

Proactive problem solving

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking platforms

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. The role focuses on retaining and growing consumer and business relationships by identifying goals, recommending deposit products, and other banking services.

You will process transactions accurately, balance daily, and deliver exemplary customer service while educating customers about deposits and related banking solutions.