Customer Experience Banker - Financial Concierge

0101 The Huntington National Bank; Burbank (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Huntington National Bank seeks a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals, recommending deposit and other banking products, processing transactions accurately, and balancing daily activity with exceptional service.

The role emphasizes educating customers, proactivity in growing relationships, and adherence to bank policies inside an office environment.

Qualifications

• Minimum 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role.
• Customer education on consumer deposit products.
• Comfort with technology such as mobile services and online banking.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through a disciplined sales process and referrals.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Sales process

Cross-selling

Banking products knowledge

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank seeks a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals, recommending deposit and other banking products, processing transactions accurately, and balancing daily activity with exceptional service.

The role emphasizes educating customers, proactivity in growing relationships, and adherence to bank policies inside an office environment.