WAF & Edge Platform Lead — Service Delivery

EY; Secaucus (NJ); Hybrid; USD 145,000 - 266,000; Full time

Benefits offered by this job

Hybrid work model

Medical & dental coverage

Pension and 401(k)

Paid time off

Job summary

EY seeks an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise application protection, load balancing, ingress, traffic management, and edge connectivity services.

This role is accountable for service performance, resilience, customer engagement, risk management, and governance, collaborating with application, cloud, networking, and security teams to ensure secure, reliable services.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent experience preferred.
• 8+ years of experience in WAF, application delivery, load balancing, cloud networking, edge security, infrastructure operations, or related technical disciplines.
• 3+ years of experience leading technical teams, service delivery, operations, or platform management.
• Experience managing business-critical production services using formal incident, change, problem, and lifecycle management practices.
• Working knowledge of WAF policy operations, CDN, bot and DDoS controls, AWS ALB/NLB, AVI, Azure ingress, DNS, SSL/TLS certificates, and Infrastructure as Code.
• Strong customer engagement, leadership, communication, risk management, troubleshooting, and decision-making skills.

Responsibilities

• Own end-to-end operational delivery for WAF and Internet Ingress & Edge services.
• Establish service priorities, operating rhythms, ownership boundaries, escalation paths, and performance expectations.
• Maintain alignment between WAF protection, application delivery, ingress, DNS, certificates, load balancing, and edge security operations.
• Represent the service tower in customer reviews, governance forums, architecture discussions, and operational planning activities.
• Ensure services remain secure, available, supportable, auditable, and aligned with business needs.
• Lead, coach, and develop WAF and Internet Ingress & Edge engineers across senior and staff levels.
• Manage staffing, work allocation, coverage schedules, on-call rotations, skills development, and succession planning.
• Promote cross-training between WAF, load balancing, cloud networking, DNS, certificates, and automation disciplines.
• Confirm team members follow standard work, change controls, documentation expectations, and operational procedures.
• Identify capacity or capability gaps and coordinate staffing, vendor, or specialist support as needed.
• Own service metrics, SLA and KPI performance, operational reporting, risk tracking, backlog health, and improvement actions.
• Lead service reviews, problem management, root cause follow-through, and corrective action governance.
• Maintain clear intake, prioritization, approval, escalation, and lifecycle management processes.
• Ensure customer dependencies, approvals, and handoffs are visible and appropriately managed.
• Drive consistent documentation, runbooks, inventories, support records, and operating procedures.
• Serve as an operational escalation point for significant availability, security, performance, or application delivery issues.
• Coordinate cross-team response across WAF, ingress, cloud, firewall, network, application, and vendor resources.
• Provide or support incident command when major incidents require structured coordination and stakeholder communication.
• Ensure recovery actions, communications, technical decisions, and follow-up items are documented and completed.
• Use incident and problem trends to improve resilience, monitoring, runbooks, and support readiness.
• Own lifecycle planning across WAF, CDN, bot and DDoS capabilities, AWS ALB/NLB, AVI, Azure ingress, DNS, certificates, and associated automation.
• Guide platform upgrades, maintenance, capacity planning, modernization, decommissioning, and vendor coordination.
• Drive Infrastructure-as-Code, automation, configuration standardization, monitoring, and configuration drift remediation.
• Identify opportunities to simplify onboarding, reduce manual effort, improve observability, and increase operational consistency.
• Translate lessons learned into standard work and measurable service improvements.
• Govern application onboarding, protection, service exposure, traffic management, and operational acceptance processes.
• Ensure ownership, dependencies, DNS, certificates, routing, monitoring, security, support, and rollback requirements are understood before production changes.
• Coordinate with application owners and dependent teams to minimize disruption and resolve blockers.
• Maintain clear accountability for business decisions, technical approvals, and operational responsibilities.
• Support predictable handoff from implementation into steady-state operations.

Skills

Team leadership

Stakeholder engagement

Incident response coordination

Risk management

Operational excellence

Education

Bachelor's degree in IT/CS/Engineering

Tools

WAF/CDN

AWS ALB/NLB

AVI

Azure ingress

DNS & certificates

Terraform

Git workflows

Monitoring

Job description

EY seeks an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise application protection, load balancing, ingress, traffic management, and edge connectivity services.

This role is accountable for service performance, resilience, customer engagement, risk management, and governance, collaborating with application, cloud, networking, and security teams to ensure secure, reliable services.