WAF & Edge Platform Lead—Service Delivery

EY; Minneapolis (MN); Hybrid; USD 145,000 - 266,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Total Rewards package

Job summary

EY in the United States seeks an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise application protection, load balancing, ingress, traffic management, and edge connectivity services. The role is accountable for service performance, resilience, team effectiveness, customer engagement, risk management, and governance across platform lifecycle.

You will guide engineers, manage incident response, and drive automation and standard work to ensure

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent experience preferred.
• 8+ years of experience in WAF, application delivery, load balancing, cloud networking, edge security, or related technical disciplines.
• 3+ years of experience leading technical teams, service delivery, operations, or platform management.
• Experience managing production services using formal incident, change, problem, and lifecycle management practices.
• Working knowledge of WAF policy operations, CDN, bot and DDoS controls, AWS ALB/NLB, AVI, Azure ingress, DNS, SSL/TLS certificates, and Infrastructure as Code.
• Strong customer engagement, leadership, communication, risk management, troubleshooting, and decision-making skills.

Responsibilities

• Own end-to-end operational delivery for WAF and Internet Ingress & Edge services.
• Establish service priorities, operating rhythms, ownership boundaries, escalation paths, and performance expectations.
• Maintain alignment between WAF protection, application delivery, ingress, DNS, certificates, load balancing, and edge security operations.
• Represent the service tower in customer reviews, governance forums, architecture discussions, and operational planning activities.
• Ensure services remain secure, available, supportable, auditable, and aligned with business needs.
• Lead, coach, and develop WAF and Internet Ingress & Edge engineers across senior and staff levels.
• Manage staffing, work allocation, coverage schedules, on-call rotations, skills development, and succession planning.
• Promote cross-training between WAF, load balancing, cloud networking, DNS, certificates, and automation disciplines.
• Confirm team members follow standard work, change controls, documentation expectations, and operational procedures.
• Identify capacity or capability gaps and coordinate staffing, vendor, or specialist support as needed.
• Own service metrics, SLA and KPI performance, operational reporting, risk tracking, backlog health, and improvement actions.
• Lead service reviews, problem management, root cause follow-through, and corrective action governance.
• Maintain clear intake, prioritization, approval, escalation, and lifecycle management processes.
• Ensure customer dependencies, approvals, and handoffs are visible and appropriately managed.
• Drive consistent documentation, runbooks, inventories, support records, and operating procedures.
• Serve as an operational escalation point for significant issues and coordinate cross-team response.

Skills

Leadership

Stakeholder engagement

Communication

Risk management

Decision making

Education

Bachelor's degree in IT/CS/Engineering or equivalent

Tools

Terraform

Git

APIs

Monitoring

Job description

EY in the United States seeks an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise application protection, load balancing, ingress, traffic management, and edge connectivity services. The role is accountable for service performance, resilience, team effectiveness, customer engagement, risk management, and governance across platform lifecycle.

You will guide engineers, manage incident response, and drive automation and standard work to ensure