WAF & Edge Platform Leader — Service Delivery

EY; Detroit (MI); Hybrid; USD 145,000 - 266,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off

Job summary

EY is seeking an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise application protection, load balancing, ingress, traffic management, and edge connectivity services. The role is accountable for service performance, resilience, and cross-team execution.

The manager collaborates with application, cloud, networking, firewall, vendor, and operations teams to ensure secure, reliable services.

Qualifications

• Bachelor's degree in IT, CS, Engineering, Cybersecurity, or equivalent.
• 8+ years in WAF, application delivery, cloud networking, or related disciplines.
• 3+ years leading technical teams and service delivery.
• Experience with incident, change, problem, and lifecycle management.
• Knowledge of WAF policy operations, CDN, DNS, SSL/TLS, and Infrastructure as Code.
• Strong customer engagement and leadership skills.

Responsibilities

• Own end-to-end operational delivery for WAF and Internet Ingress & Edge services.
• Establish service priorities, operating rhythms, ownership boundaries, escalation paths, and performance expectations.
• Maintain alignment between WAF protection, application delivery, ingress, DNS, certificates, load balancing, and edge security operations.
• Represent the service tower in customer reviews, governance forums, architecture discussions, and operational planning activities.
• Ensure services remain secure, available, supportable, auditable, and aligned with business needs.
• Lead service reviews, problem management, root cause follow-through, and corrective action governance.
• Maintain clear intake, prioritization, approval, escalation, and lifecycle management processes.
• Coordinate with application owners and dependent teams to minimize disruption.

Skills

Leadership

Customer engagement

Risk management

Communication

Decision-making

Coaching

Education

Bachelor's degree in IT, CS, Engineering, Cybersecurity, or equivalent

Tools

WAF policy operations

CDN

Terraform

Git-based workflows

APIs monitoring

Job description

EY is seeking an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise application protection, load balancing, ingress, traffic management, and edge connectivity services. The role is accountable for service performance, resilience, and cross-team execution.

The manager collaborates with application, cloud, networking, firewall, vendor, and operations teams to ensure secure, reliable services.