VTC Technician

Saic; Tampa (FL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an AV/VTC Technician to support critical operations at a military base. This exciting role involves installing and maintaining video teleconferencing systems, ensuring seamless communication for over 60,000 users. You will leverage your expertise in AV hardware and software to troubleshoot and enhance connectivity, all while working in a dynamic environment. If you thrive in fast-paced settings and have a passion for technology, this position offers a unique opportunity to contribute to mission-critical operations while collaborating with dedicated military and civilian personnel.

Qualifications

• Bachelor's degree & 5+ years of experience OR 9+ years of experience in lieu of degree.
• Must currently hold an active Top-Secret Clearance.
• Current CompTIA Security+ Certification required.

Responsibilities

• Installing, configuring, and maintaining VTC endpoints.
• Troubleshooting and repairing hardware and network connectivity issues.
• Supporting AV requirements for Command events and ceremonies.

Skills

Problem-solving skills

Customer service skills

VTC hardware knowledge

VTC software knowledge

Network connections knowledge

Excellent communication skills

Self-motivated

Organizational skills

Flexibility in changing environments

Education

Bachelor's degree

5+ years of experience

9+ years of experience in lieu of degree

Job description

Description

SAIC is seeking an Audio & Video (AV) / Video Teleconferencing (VTC) Technician in support of the USSOCOM SITEC 3 Enterprise Operations and Maintenance (EOM) contract.

The USSOCOM mission is to provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks. You will support and partner with SOF military and civilian members to provide world-class IT services and support that connects over 60,000 global users in the areas of software maintenance, network services, security, end-user computing, and test and evaluation. This position is based on-site at MacDill AFB, FL.

AV/VTC Schedulers/Technicians require excellent problem-solving and customer service skills, as well as thorough knowledge of AV/VTC hardware, software, and network connections. VTC Schedulers/Technicians must have expertise in scheduling VTC sessions in VTC bridges, hands on experience with debugging the interoperation of VTC bridges and end points, as well as experience setting up, maintaining, and troubleshooting AV equipment (displays, microphones, sound boards etc.) The position will also support other associated activities, tasks, and projects in a very diverse and fast-paced test, operations-focused environment.

Typical Duties will Include:

• Installing, configuring, and maintaining VTC endpoint.
• Installing and configuring VTC applications, system software and upgrade.
• Troubleshooting and repairing hardware and network connectivity issues.
• Removing old equipment and performing data migration to new machines.
• Supporting AV requirements for Command events and ceremonies.

Qualifications

Qualifications:

Bachelor's degree & 5+ years of experience OR 9+ years of experience in lieu of degree
Must currently hold an active Top-Secret Clearance with Top Secret/SCI Clearance eligibility

• Current CompTIA Security+ Certification.
• Must possess a valid US Passport.
• Thorough knowledge of VTC hardware, software and network connections.
• Expertise in scheduling VTC sessions in VTC bridges.
• Hands-on experience with debugging the interoperation of VTC bridges and end points.

Skills Desired:

• Excellent written and verbal communication skills.
• Must be self- motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
• Must be flexible and willing to work in a rapidly changing environment.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.