VTC Technician, Mid

Booz Allen Hamilton; Orlando, Tampa (FL, FL); On-site; USD 61,000 - 141,000; Full time

Job summary

Join an innovative team as a VTC Technician, where your expertise in Video Teleconferencing will enhance global communications for the US military. This role involves scheduling VTC sessions, troubleshooting technical issues, and delivering exceptional customer service. Collaborate with a dedicated team to tackle challenges and improve connectivity. With a focus on professional growth, you'll gain valuable experience in networking while contributing to mission-critical operations. Embrace this opportunity to make a significant impact in a supportive environment that values your skills and dedication.

Benefits

Health benefits

Life insurance

Disability benefits

Financial benefits

Retirement benefits

Paid leave

Professional development

Tuition assistance

Work-life programs

Dependent care

Qualifications

• 3+ years of experience with VTC systems and endpoints.
• Bachelor's degree in STEM or 8+ years of experience as a VTC Technician.

Responsibilities

• Schedule VTC sessions and troubleshoot technical issues.
• Provide excellent customer service to end-users.

Skills

Video Teleconferencing (VTC) knowledge

Troubleshooting technical issues

Customer service skills

Independent work

Education

Bachelor's degree in STEM

DOD 8570 IAT Level II Certification

Tools

VTC applications

Network Administration tools

Systems Administration tools

Job description

Your combination of people skills and Video Teleconferencing (VTC) knowledge makes you the team hero, solving one problem after another. We’re looking for a VTC Technician specializing in scheduling and endpoint monitoring to help us keep the global connections for the US military.

As a VTC Technician on our team, you’ll be responsible for scheduling VTC sessions, troubleshooting technical issues, and providing excellent customer service to end-users. You’ll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you help users ensure their connection needs are met.

This is an opportunity to gain experience in the networking field. We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. Work with us and resolve daily challenges as we improve warfighter communications.

Join us. The world can’t wait.

You Have:

• 3+ years of experience overseeing VTC systems and endpoints
• 3+ years of experience installing and configuring VTC applications and system software
• Experience troubleshooting and repairing hardware and network connectivity issues
• Ability to work independently
• Top Secret clearance
• Bachelor's degree in a Science, Technology, Engineering, or Mathematics (STEM) field and 3+ years of experience as a VTC Technician, or 8+ years of experience as a VTC Technician in lieu of degree
• DOD 8570 IAT Level II Certification, such as CompTIA Security+

Nice If You Have:

• Experience working in DOD environment
• Experience with general Network Administration
• Experience with general Systems Administration
• Possession of excellent verbal and written communication skills
• Possession of excellent customer service skills
• TS / SCI clearance

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not including health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including location, education, knowledge, skills, competencies, experience, and organizational requirements. The projected salary range for this position is $61,900 to $141,000 (annualized USD). This posting will close within 90 days from the posting date.