AV/VTC Service Technician

RWD Consulting, LLC; United States; Remote; USD 75,000; Full time

Job summary

An established industry player is seeking a skilled VTC Technician to join their dynamic team. This role involves troubleshooting and maintaining advanced audio/visual systems, ensuring seamless operation across various platforms. With a focus on customer interaction, you'll be responsible for diagnosing technical issues and providing solutions. The ideal candidate will possess a strong background in A/V systems, hold relevant certifications, and have a passion for technology. Join a forward-thinking company that values expertise and offers opportunities for professional growth in a collaborative environment.

Qualifications

• 5+ years of experience in installing and supporting A/V systems.
• Must hold CTS and CTS-I certifications for this role.

Responsibilities

• Troubleshoot, repair, and maintain audio, video, and projection systems.
• Provide technical assistance and documentation for customers.

Skills

Troubleshooting

AV design knowledge

Networking experience

Technical instruction

Mechanical and electrical troubleshooting

Education

Technical Degree

Certified Technology Specialist (CTS)

CTS-I certification

Tools

WebEx

Zoom

Microsoft Teams

Crestron

Extron

BiAmp

AMX

Job description

VTC Technician

Salary: $75,000

Up to 75% to various US Department of State Passport Offices

Certified Technology Specialist (CTS) and/or CTS-I certified required.

Primary Responsibilities and Must Haves:

• Troubleshoots, repairs, and maintains electronic equipment such as audio, video, sound, lighting, and projection systems, as well as other systems as required.
• Thorough knowledge of protocols and AV design, including signal flow, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including WebEx, Zoom, and Microsoft Teams.
• Networking experience with setup and servicing commercial-grade networking devices: WAPs, Routers, WiFi bridge, Managed switches, and VLANs.
• Responsible for installing, terminating, and optimizing the cabling, associated devices, computers, digital technology, and commercial off-the-shelf technologies as required by scope and design.
• Excellent knowledge of networking addressing schemes and network integration. Experience in IP cameras, IP access control. Must have experience in PTZ camera installation and servicing.
• Provide technical instruction and assistance to customer representatives regarding installation, operation, repairs, and maintenance.
• Responsible for troubleshooting mechanical and electrical equipment.
• Work directly with customers to investigate, troubleshoot, and diagnose technical product problems.
• Provide written customer-ready documentation of all analysis performed with root cause/corrective actions identified.

Education and Experience:

• Minimum of 5 years of experience installing and supporting A/V systems and digital signage solutions.
• Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.
• Technical Degree or equivalent experience.
• AVIXA, Crestron, Extron, BiAmp, or AMX knowledge preferred; certifications a plus!
• Knowledge of construction documentation and blueprint reading.
• Experience working with multiple departments and managing multiple tasks concurrently.
• Working knowledge of Crestron, Extron, and AMX is a plus.
• Driver’s license required, safe driving record.