AV/VTC Service Technician

RWD Consulting; United States; Remote; USD 75,000; Full time

Job summary

An established industry player is seeking a skilled VTC Technician to join their team. This role involves troubleshooting and maintaining a variety of electronic systems, including audio, video, and lighting. The ideal candidate will have a strong background in AV design protocols and networking, along with the ability to provide technical support and documentation to customers. With a focus on quality service and customer satisfaction, this position offers the opportunity to work with cutting-edge technology in a dynamic environment. If you are passionate about audio-visual technology and have the required certifications, this is the perfect opportunity for you to shine.

Qualifications

• 5+ years of experience in A/V systems installation and support.
• Certified Technology Specialist (CTS) required for this position.

Responsibilities

• Troubleshoot, repair, and maintain audio, video, and lighting systems.
• Provide technical instruction and assistance to customers.

Skills

Troubleshooting electronic equipment

AV design protocols

Networking experience

Technical instruction

Documentation skills

Education

Technical Degree or equivalent experience

Certified Technology Specialist (CTS)

5 years of experience

Tools

Crestron

Extron

BiAmp

Poly

Shure

AMX

Cisco

Job description

VTC Technician
Salary: $75,000

Up to 75% to various US Department of State Passport Offices

Certified Technology Specialist (CTS) and/or CTS-I certified required.

Primary Responsibilities and Must Haves:

• Troubleshoots, repairs, and maintains electronic equipment such as audio, video, sound, lighting, and projection systems, as well as other systems as required.
• Thorough knowledge of protocols and AV design, including signal flow, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including WebEx, Zoom, and Microsoft Teams.
• Networking experience with setup and servicing commercial-grade networking devices: WAPs, Routers, WiFi bridges, Managed switches, and VLANs.
• Responsible for installing, terminating, and optimizing the cabling, associated devices, computers, digital technology, and commercial off-the-shelf technologies as required by scope and design.
• Excellent knowledge of networking addressing schemes and network integration. Experience in IP cameras and IP access control. Must have experience in PTZ camera installation and servicing.
• Provide technical instruction and assistance to customer representatives regarding installation, operation, repairs, and maintenance.
• Responsible for troubleshooting of mechanical and electrical equipment.
• Work directly with customers to investigate, troubleshoot, and diagnose technical product problems.
• Provide written customer-ready documentation of all analysis performed with root cause/corrective actions identified.

Education and Experience:

• Minimum of 5 years of experience installing and supporting A/V systems and digital signage solutions.
• Must be Certified Technology Specialist (CTS) and CTS-I or CTS-D certified for this position.
• Technical Degree or equivalent experience.
• AVIXA, Crestron, Extron, BiAmp, Poly, Shure, AMX or Cisco highly preferred; certifications a plus!
• Knowledge of construction documentation and blueprint reading.
• Experience working with multiple departments and managing multiple tasks concurrently.
• Working knowledge of Crestron, Extron, and AMX is a plus.
• Driver’s license required, safe driving record.