VTC Operations Engineer

Apex Systems; Norfolk (VA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

401K with match

HSA

EAP

Certification discounts

Job summary

Everforth Apex Systems in Norfolk, VA is seeking a VTC Operations Engineer to plan, design, and evaluate video teleconferencing networks. You will install, configure, upgrade, and troubleshoot AV/VC hardware across secure facilities and restricted areas.

In this role you will identify service levels, diagnose complex AV/VC issues, document incidents, and maintain inventory. Strong VOIP, SIP Trunking, VLAN, and documentation skills are required.

Qualifications

• Bachelor's degree required; relevant certifications/experience may substitute.
• 3–5 years of experience in video teleconferencing operations and network support.
• Proficiency with VOIP, SIP Trunking, Video Conferencing systems, and VLAN configuration; ability to document technical details.

Responsibilities

• Identify and deliver required AV service levels per org policies and user requirements.
• Analyze, diagnose, and resolve complex AV and VC hardware problems and networks.
• Develop processes to troubleshoot AV/VC issues onsite and via telephone support.
• Ensure stability of teleconferencing, video conferencing, and presentation equipment and networks.
• Respond to incoming AV/VC software and hardware issues.
• Document AV equipment failures, repairs, installations, and removals.
• Perform periodic inventories to mitigate damage/theft risk.
• Configure and troubleshoot VOIP, SIP Trunking, Video Conferencing, and VLAN systems.

Skills

VOIP

SIP Trunking

Video Conferencing

VLAN configuration

Technical documentation

Education

Bachelor's degree in related field

Job description

Job Description

Job#: 3058690

Title

VTC Operations Engineer

Location

Norfolk, Virginia (Onsite)

Role Overview

The VTC Operations Engineer plans, designs, and evaluates video teleconferencing networks. This position is responsible for delivering solutions to support, maintain, and repair audio-visual and video conferencing networks and systems. The selected candidate will install, configure, upgrade, and troubleshoot various electronic products to ensure optimal performance across secure facilities and restricted areas.

Key Responsibilities

• Identify and deliver required audio-visual service levels according to organization policies and user requirements.
• Provide analysis, diagnosis, and resolution of complex AV and VC hardware problems and networks.
• Develop and implement processes to effectively troubleshoot AV and VC issues onsite and via telephone support.
• Ensure the stability of teleconferencing, video conferencing, and other presentation equipment and networks.
• Respond to incoming communications regarding AV and VC software and hardware technical issues.
• Document instances of AV equipment failure, repair, installation, and removal.
• Perform periodic audits of inventories to mitigate the risk of damage or theft.
• Configure and troubleshoot equipment, including VOIP, SIP Trunking, Video Conferencing, and VLAN systems.

Required Qualifications

Education:

Bachelor's degree in a related field. Relevant technical certifications and years of experience may be substituted in lieu of a degree.

Experience:

Three to five years of experience in video teleconferencing operations and network support.

Technical Skills:

Proficiency with VOIP, SIP Trunking, Video Conferencing systems, and VLAN configuration. Ability to write and update technical documentation and communicate effectively with vendors for technical support.

Preferred Qualifications

• Cisco certification or equivalent industry credential.
• Experience managing complex network items and situations without existing supporting documentation.

Company Culture

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employment

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodation for ADAS

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Transparency in Coverage

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Contact Information

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060