AV Service Technician

Apex Systems; Chantilly (VA); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401K with company match

HSA and EAP

Résumé du poste

Everforth Apex Systems in Chantilly, VA is seeking an AV Service Technician with an active TS/SCI CI Poly to support end-users by troubleshooting and resolving issues on enterprise AV systems onsite.

You will work closely with customers, engineers, and installation teams, handling meeting/event support, preventative maintenance, and training. This role requires CI Poly and strong customer interfacing, with occasional after-hours on-call support and ongoing professional certifications.

Qualifications

• CI POLY required; candidates with only an SCI may be considered but must sit for CIPOLY after starting.
• 1+ years of related work experience or an equivalent education/experience.
• Experience in setup, installation and support of large-scale audiovisual systems.
• Experience coordinating or leading schedule-driven tasks.
• Experience directly interfacing with customers.

Responsabilités

• Perform daily onsite/on-call AV troubleshooting, maintenance and repair.
• Provide meeting and event support including set-up and breakdown.
• Conduct preventative maintenance and daily AV checks.
• Deliver technical end-user support in person and by phone.
• Maintain system documentation in Confluence/Jira and other ticketing systems.
• Provide user training on AV systems.
• Escalate issues to engineering and assist in troubleshooting.
• Maintain training certificates from manufacturers and associations as required.
• Ensure issue resolution meets service level agreements.
• Maintain knowledge of AV products and systems.
• Attend engineering and operations meetings; follow change management processes.
• Provide on-call support and maintain professionalism in high-pressure settings.

Connaissances

Customer interfacing

Troubleshooting

On-site support

Event support

Outils

Confluence

Jira

Ticketing systems

Description du poste

Job#: 3053210

Job Description:

AV Service Technician

Location: Chantilly, Virginia (Onsite)

Role Overview

We are seeking an AV Service Technician with an active TS/SCI CI Poly to provide support for end-users by troubleshooting and resolving their issues. This position works closely with customers, engineers, and installation technicians to ensure a smooth end-user experience for all AV systems.

Key Responsibilities

• Perform daily onsite/on-call AV system troubleshooting, maintenance, and repair.
• Provide meeting and event support, including set-up, in-meeting assistance, and break down.
• Conduct preventative maintenance and daily AV system checks to ensure operational readiness.
• Deliver technical support for end-users in person and over the phone.
• Maintain and update system documentation and troubleshooting guides in Confluence/Jira and other ticketing systems.
• Provide formal and ad-hoc AV system user training to end-users.
• Escalate problems to engineering staff and collaborate on troubleshooting for issue resolution.
• Complete and maintain training certificates from manufacturers and industry associations as required.
• Ensure maximum issue resolution in minimum time to meet service level agreements.
• Maintain in-depth knowledge of AV products, services, and systems.
• Attend daily engineering and operations & maintenance meetings.
• Ensure compliance with established change management processes for system updates or changes.
• Provide on-call support to the customer, resolving issues by phone or in person.
• Maintain professional demeanor while troubleshooting issues in high-pressure settings.
• This position is for first shift but may require occasional compensated, ad hoc support after hours.

Required Qualifications

• All positions require a CI POLY. Candidates with only an SCI can be considered but will have to sit for the CI POLY after starting.
• 1+ years of related work experience or an equivalent combination of education and experience.
• Experience in the setup, installation, and support of large-scale audiovisual systems.
• Experience coordinating or leading schedule-driven tasks.
• Experience directly interfacing with customers.

Preferred Qualifications

• A four-year degree or military experience may be considered in place of job experience.
• AVIXA CTS (Certified Technology Specialist) certification.
• Manufacturer certifications (QSC, Cisco, Crestron, Extron, Thinklogical, etc.).
• Competencies in AV equipment (such as Biamp/QSC audio systems, Crestron control systems, Thinklogical control systems) for troubleshooting, and basic communication concepts and protocols.
• Active vendor or industry audio-visual certifications (e.g., AVIXA).
• Analytical thinking, and a high-level of problem-solving and technical troubleshooting skills.

Physical Requirements

• Must be able to stand, kneel and/or crouch for long periods of time.
• Must be able to work in high places, as well as small, cramped places.
• Must be able to work in hot humid places, as well as cold places.
• Must pass a background screen and drug test.

Everforth Apex Benefits Overview:

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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