IT Specialist Mid - Portsmouth, VA

Apex Systems; Norfolk (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

ESPP

401K

Health Insurance

Dental & Vision

HSA

EAP

Certification discounts

Job summary

Everforth Apex is seeking an IT Specialist Mid to provide desktop support and hands-on troubleshooting at our Portsmouth, VA site. You will maintain user devices, deploy software, reimage machines, and resolve desk-side issues for end-users across the enterprise network. Applicants must be U.S.

citizens able to obtain/maintain DoD security clearance. High school diploma or technical certification and at least two years of IT support experience are required.

Qualifications

• Two years of hands-on IT support experience.
• Experience with hardware and software repair on laptops, desktops, and peripherals.
• Proficiency with Active Directory and enterprise systems.
• Experience troubleshooting Microsoft Outlook.

Responsibilities

• Perform hands-on software and hardware repair for laptops, desktop devices, and peripheral equipment.
• Reimage machines for new users and configure systems to meet operational standards.
• Install and manage software applications, including Active Directory, on end-user devices.
• Provide dedicated desk-side troubleshooting and technical support for personnel.
• Assist the team with project planning and the collection of detailed information technology requirements.
• Support enterprise network systems and general operational tasks.
• Work independently with minimal direction to design, construct, test, and implement technical solutions.

Skills

Active Directory

Machine reimaging

Enterprise systems

Microsoft Outlook troubleshooting

Education

High school diploma or equivalent technical certification

Job description

Job Description

Candidates must be U.S. citizens able to obtain and/or maintain a Department of Defense security clearance as a condition and continuation of employment. IT Specialist Mid

Job #: 3058912

Job Description

Candidates must be U.S. citizens able to obtain and/or maintain a Department of Defense security clearance as a condition and continuation of employment. IT Specialist Mid

Location

Portsmouth, VA (On-site)

Role Overview

We are seeking an IT Specialist to provide essential desktop support and in-person troubleshooting. The selected candidate will collaborate with the on‑site technical team to maintain user devices, deploy critical software, and resolve desk‑side technical challenges. This position requires active engagement with end‑users to ensure seamless daily operations across the enterprise network.

Key Responsibilities

• Perform hands‑on software and hardware repair for laptops, desktop devices, and peripheral equipment.
• Reimage machines for new users and configure systems to meet operational standards.
• Install and manage software applications, including Active Directory, on end‑user devices.
• Provide dedicated desk‑side troubleshooting and technical support for personnel.
• Assist the team with project planning and the collection of detailed information technology requirements.
• Support enterprise network systems and general operational tasks.
• Work independently with minimal direction to design, construct, test, and implement technical solutions.

Required Qualifications

Education: High school diploma or equivalent technical certification.

Experience: Minimum of two years of hands‑on experience in information technology support, focusing on hardware and software repair.

Technical Skills: Proficient with Active Directory, machine reimaging processes, enterprise systems, and Microsoft Outlook troubleshooting.

Preferred Qualifications

• Experience supporting secure facilities and working within restricted areas.
• Demonstrated knowledge of Windows Server environments.
• Familiarity with Windows 7, 8, and 10 operating systems.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on‑-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.