IT-Sr Capability Analyst/27/PRD062

Apex Systems; Eden Prairie (MN); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and and

401K with company match

ESPP (employee stock purchase program)

HSA (Health Savings Account)

EAP with up to 8 counseling sessions

Certification discounts and training

Job summary

Everforth Apex is seeking a Senior Product Owner in Eden Prairie, Minnesota (Remote options) to drive a comprehensive call intelligence capability and lead platform enhancements across lines of business.

The role acts as a liaison between stakeholders, technology, and vendors, owning backlog, governance, and QA while delivering measurable value through analytics, attribution, and routing configurations.

Qualifications

• Bachelor's degree or equivalent practical experience preferred.
• Minimum 4 years as Product Owner managing software products or SaaS.
• Proficiency in backlog mgmt, intake systems, and clear business requirements.

Responsibilities

• Protect ongoing platform operations and prioritize the product backlog.
• Support marketing attribution and analytics initiatives.
• Oversee platform operations and ensure quality assurance.
• Coordinate cross-functional delivery with diverse teams.
• Ensure platform governance, security, and compliance.
• Deliver business value through call intelligence optimization.
• Measure platform outcomes and communicate to stakeholders.
• Manage project intake and configure routing changes.

Skills

Backlog management

Project intake systems

Translate tech to business

Cross-functional coordination

Education

Bachelor's degree or equivalent practical experience

4 years experience as Product Owner

Job description

Job#: 3058666

Senior Product Owner

Location: Eden Prairie, Minnesota (Remote)

Role Overview

This organization is seeking a Senior Product Owner to lead a comprehensive call intelligence capability. The successful candidate will support call tracking, call intelligence, marketing attribution, phone number management, analytics, routing, vendor management, and integration initiatives across multiple lines of business. This role serves as the primary liaison between business stakeholders, technology teams, and vendor partners to ensure successful delivery of platform enhancements and operational support.

Key Responsibilities

• Protect ongoing platform operations and prioritize the product backlog
• Support marketing attribution and analytics initiatives across the organization
• Oversee platform operations and ensure rigorous quality assurance
• Coordinate cross-functional technical delivery with diverse teams
• Ensure platform governance, security, and compliance standards are met
• Identify and deliver business value through call intelligence optimization
• Measure and communicate platform outcomes to key stakeholders
• Manage project intake and facilitate declarative changes in the platform to configure routing configurations

Required Qualifications

• Education: Bachelor's degree in a relevant field or equivalent practical experience is preferred.
• Experience: Minimum of 4 years of experience as a Product Owner managing software products or SaaS platforms.
• Technical Skills: Proficiency in product backlog management, project intake systems, and translating complex technical discussions into clear business requirements.

Preferred Qualifications

• Direct hands-on experience configuring call tracking, call routing, dynamic number insertion (DNI), signals, and call analytics
• Experience working with external software vendors and platform support teams
• Background in Marketing Technology (MarTech), including experience supporting platforms such as Salesforce, Google Analytics, or similar attribution systems
• Understanding of marketing attribution, conversion measurement, and KPI development
• Experience navigating stakeholder requirements and compliance standards within the healthcare industry
• Technical integration familiarity involving Single Sign-On (SSO), API integrations, Adobe ecosystem, or contact center solutions such as NICE CXOne
• Strong analytical mindset with a comfort for using data to drive business decisions

About Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodation Statement

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare Transparency Statement

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Contact and Corporate Information

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.