Service Coordinator

Apex Systems; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

401K with company match

HSA

Employee stock purchase program (ESPP)

Job summary

Everforth Apex Systems in Philadelphia, PA is seeking a Service Coordinator to support clinical engineering operations. You will manage service requests, coordinate technician assignments, and maintain accurate system data for seamless service delivery.

This role emphasizes organization, customer focus, and cross-functional collaboration with technical and administrative teams. Responsibilities include prioritizing tickets, dispatching work orders, and generating reports while maintaining

Qualifications

• High school diploma or GED required.
• Proven ability to multitask in a fast-paced environment.
• Strong organizational, time-management and professional communication skills.

Responsibilities

• Enter new service requests and work orders into tracking systems.
• Review tickets for completeness and route to technicians or vendors.
• Prioritize tickets based on guidelines and needs.
• Assign and dispatch work orders, coordinating site visits and schedules.
• Monitor queues and open work orders for timely resolution.
• Maintain accurate information in tracking systems and Outlook.
• Communicate with customers regarding ticket status and updates.
• Assist with data collection, reporting, and administrative tasks.
• Support parts ordering and other administrative activities.
• Provide support for departmental projects as needed.

Skills

Organizational skills

Time management

Communication skills

Education

High school diploma or GED

Tools

Microsoft Outlook

Job description

Job#: 3058125

Job Description

Service Coordinator

Location

Philadelphia, PA (On-site)

Role Overview

This organization is seeking an organized and customer-focused Service Coordinator to support daily operations within a Clinical Engineering environment. This role serves a key point of coordination between customers and technical teams. The selected candidate will manage incoming service requests, coordinate technician assignments, monitor open work orders, and maintain accurate system information to ensure seamless service delivery.

Key Responsibilities

• Enter new service requests and work orders into the appropriate tracking system.
• Review incoming tickets for completeness and route them to the appropriate technician, team, or vendor.
• Prioritize tickets and service requests based on established guidelines and operational needs.
• Assign and dispatch work orders, coordinating technician site visits and schedules.
• Monitor service queues and open work orders throughout the day to ensure timely resolution.
• Maintain accurate and up-to-date information within the tracking systems and Microsoft Outlook.
• Communicate with customers professionally regarding ticket status, scheduling, and equipment service updates.
• Collect service data and assist with preparing reports and administrative tracking.
• Assist with parts and equipment ordering along with other administrative activities.
• Provide support for departmental projects and general administrative coverage as needed.

Required Qualifications

Education: High school diploma or GED.

Experience: Proven experience managing multiple tasks and priorities in a fast-paced environment.

Technical Skills: Strong organizational, time-management, and professional communication skills, with the ability to maintain accurate records and work collaboratively with technical and administrative personnel.

Preferred Qualifications

• Experience in service coordination, dispatch, scheduling, customer service, help desk, or administrative support.
• Familiarity with ticketing, workflow, queue-management, or service-management systems.
• Experience coordinating schedules using Microsoft Outlook or similar tools.
• Previous experience within healthcare, Clinical Engineering, biomedical equipment, or another technical service environment.

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Statement

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

ADA Accommodation

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Company Information & Legal

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.