VTC Field Support Specialist – Level 1 (TS/SCI Clearance With Full Scope Polygraph Required)

J&T Business Consulting; New York (NY); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Holidays

401(k) Match

Tuition Reimbursement

Job summary

J&T Business Consulting in Columbia, MD is seeking a VTC Field Support Specialist (Level 1) to deliver hands-on technical support for enterprise video conferencing environments at customer sites.

The role installs, configures, operates, and maintains VTC systems, displays, and end-user devices; you will diagnose hardware and software issues, support remote and on-site users, and ensure daily operations run smoothly.

Qualifications

• VTC expertise installing, configuring, repairing, troubleshooting VTC systems and peripherals.
• Reading technical manuals, schematics, and drawings.
• Basic familiarity with AD, group policies, and enterprise security practices.

Responsibilities

• Install, operate, configure, maintain, and troubleshoot VTC devices, codecs, displays, and AV subsystems.
• Deploy, maintain, and repair end-user devices and peripherals (workstations, thin clients, network cards, monitors, printers, VoIP phones).
• Perform routine hardware diagnostics, software updates, and preventive maintenance at customer sites.
• Diagnose and resolve incidents related to end-user equipment and desktop software.
• Provide clear, professional technical support and remote troubleshooting to end users.
• Interpret technical manuals and wiring diagrams to execute field installations and repairs.
• Ensure high customer satisfaction and adherence to service standards.

Skills

VTC systems

Troubleshooting

End-user support

Active Directory basics

Communication

Independent work

Education

High School Diploma/GED

Associate degree (technical)

Job description

VTC Field Support Specialist - Level 1 (TS/SCI Clearance With Full Scope Polygraph Required)

Columbia, United States | Posted on 11/12/2026

Position: VTC Field Support Specialist - Level 1

Location: Columbia, MD

Employment Type: Full-Time

Clearance Requirement: Active TS/SCI with Polygraph

Salary Range: $54,000 - $65,000 / year (dependent on experience, education, and skill set)

About the Role

Seeking a dedicated VTC Field Support Specialist (Level 1) to deliver hands-on technical support, field maintenance, and endpoint operations for enterprise communication environments in Columbia, MD.

In this role, you will install, configure, operate, and maintain Video Teleconferencing (VTC) systems, integrated audio/visual subsystems, and end-user hardware at customer and field sites. You will provide frontline diagnostics and troubleshooting for both hardware and software, resolve connectivity and device issues, support remote and on-site users, and ensure seamless daily operational readiness.

Key Responsibilities

Install, operate, configure, maintain, and troubleshoot VTC devices, codecs, displays, and integrated audio/visual conferencing subsystems.

Deploy, maintain, and repair end-user computing devices and peripherals (workstations, thin clients, network cards, monitors, printers, VoIP phones, and radios).

Perform routine hardware diagnostics, software updates, and preventive maintenance at customer facility locations.

Diagnose and resolve technical incidents related to end-user equipment and desktop software applications.

Provide clear, professional technical support and remote troubleshooting assistance to end users.

Interpret and apply technical manuals, schematics, and wiring diagrams to execute field installations and repairs.

Ensure all customer support interactions maintain high satisfaction and adhere to established service standards.

Required Qualifications & Experience

Security Clearance: Active TS/SCI with a current Polygraph.

Education & Experience

High School Diploma / GED plus at least 4 years of hands-on technical/field support experience, OR

Associate degree in a relevant technical field plus at least 2 years of relevant technical experience.

VTC Expertise: Demonstrated technical skill in installing, configuring, repairing, and troubleshooting VTC systems and peripherals.

Technical Proficiency: Ability to read and interpret technical manuals, system schematics, and architectural drawings.

Systems Familiarity: Basic familiarity with Active Directory user accounts, group policies, and enterprise security practices.

Communication & Independence: Strong problem-solving skills with the ability to work independently with minimal supervision and communicate effectively with cross-functional technical teams.

Benefits & Compensation

This position offers a comprehensive benefits package designed to support employees both personally and professionally:

Comprehensive Health, Dental, and Vision Insurance

Basic Life and Disability Insurance

Paid Time Off (PTO) and Paid Holidays

401(k) Retirement Plan with Company Match

Tuition Reimbursement for ongoing education and professional development

An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.