VTC Administrator

Connected Logistics; Richmond (VA); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision, life, and disb

401(k) package

Paid Time Off

Job summary

Connected Logistics in the United States is seeking a VTC Administrator to support and maintain AV/VTC systems across the VOCs and related infrastructure, ensuring continuous operation and proper documentation. This role emphasizes careful change management with no unauthorized modifications.

The ideal candidate has at least 3 years of IT experience in VTC/collaboration environments, IA and CE certifications, and an IT-I/ Tier 5 clearance. The position offers competitive salary and benefits.

Qualifications

• 3 years of progressive IT experience in video teleconferencing or collaboration operations.
• IA baseline certification and CE certification per DoD 8570/8140.
• IT-I Critical Sensitive clearance or Tier 5 (T5) at proposal submission.

Responsibilities

• First contact for SBC/CUBE and SIP incidents; perform Tier 1 triage without modifying configurations.
• Monitor VTC sessions for senior leaders and support DLA Information Operations.
• Document maintenance activities and testing; avoid technical changes.
• Monitor dashboards, SIP trunk status, and health metrics; report anomalies.
• Assist with E911 provisioning and failover validation under engineering guidance.
• Provide admin support for AV/VTC equipment and IPTV/digital signage assets.
• Coordinate with content owners to publish IPTV and digital signage content.
• Maintain docs, coordinate with carriers, support vulnerability remediation and change management.
• Overtime may be required for security remediations or overseas mission requirements.

Skills

Video Teleconferencing

Collaboration operations

IT troubleshooting

Tier 1 triage

24/7 support

Education

IA baseline certification

CE certification (DoD 8570/8140)

Tools

SBC/CUBE monitoring

SIP call flow observation

IPTV/public signage workflows

Digital signage content publishing

Job description

Description

Contingent on Contract Award

Connected Logistics is seeking a VTC Administrator to support the operating, maintaining, documenting, engineering, integrating, and making recommendations to standardize, improve and upgrade / refresh VTC, SV, IPTV/DIGITAL SIGNAGE, and SBC hardware/configurations for the Video Operation Centers (VOC), distribution of IP/TV signal to onsite devices, Digital Signage template creation and maintenance, user education Video Streaming distribution using industry standard equipment to the Agency worldwide audience as well as the recording's life management.

The VTC Administrator works under general supervision to provide 24/7 monitoring and administrative support for AV/VTC systems and collaboration edge infrastructure.

Key Responsibilities:

• Serves as the first point of contact for SBC/CUBE and SIP-related incidents, performing Tier 1 triage by gathering logs, verifying symptoms, documenting issues, and escalating appropriately to Tier 2/3 engineering without performing configuration changes.
• Monitors VTC sessions for senior leaders and supports DLA Information Operations through active and passive call monitoring using TMS, CMS, and CMM.
• Observes and documents engineering-led maintenance, testing, and development activities, ensuring accurate reporting while performing no technical modifications.
• Monitors SBC/CUBE dashboards, SIP trunk status, call routing indicators, and system health metrics, reporting anomalies and maintaining situational awareness across collaboration services.
• Supports audit sustainment by collecting required data, assists with E911 provisioning and validation through predefined verification steps under engineering direction, and executes checklist-based tasks during failover and continuity testing.
• Provides administrative support for AV/VTC equipment, including CODECs, controllers, wired/wireless interfaces, audio and data interfaces, Cable TV, CCTV, IPTV, digital signage systems, and other peripherals within the government computing environment. Coordinates with content owners and enterprise teams to enable the publishing, scheduling, and verification of IPTV and digital signage content, ensuring accuracy and adherence to approved processes without performing content creation or system configuration.
• Maintains documentation, quick-start guides, and weekly status inputs; coordinates with carriers and partner agencies to relay information; and supports vulnerability remediation and change management efforts by performing only authorized administrative tasks such as post-update validation and scheduling/documenting engineering-approved changes.
• May be required to work overtime to support security remediations, unexpected issues, or overseas mission requirements, while ensuring no unauthorized configuration or engineering actions are performed.

Requirements

• Three (3) years of progressive Information Technology (IT) experience in the Video Teleconferencing or collaboration operations arena, including deployment, monitoring, troubleshooting, and supporting VTCs and collaboration services in a dynamic 24/7 environment. (Experience may include administrative support for SBC/CUBE monitoring, SIP call flow observation, IPTV/digital signage publishing workflows, and AV system support).
• Must possess both an Information Assurance (IA) baseline certification and a Computing Environment (CE) certification in accordance with DoD 8570/8140 requirements. Acceptable combinations include: IA: CompTIA Security+ AND CE: Cisco CCST Networking.
• Must possess an IT-I Critical Sensitive clearance or Tier 5 (T5) at the time of proposal submission.

Total Rewards Statement

We believe in fairness and clarity throughout our hiring process. The anticipated salary range for this position is $67,500.00 to $75,000.00 USD. This is a good-faith range based on factors such as your experience, geographic location, and any applicable contractual requirements, and may vary slightly.

Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We're excited to support you in building a rewarding career with us!

Connected Logistics respects the need for confidentiality for all applicants.

Connected Logistics has been named a 2026 WTOP Top Workplace in the medium sized business category. Our mission is clear: we deliver mission-focused IT, cybersecurity, logistics, and enterprise modernization support to federal agencies. When we invest in our people and create an environment where they feel valued and empowered, we deliver stronger outcomes for our clients and the missions we support.

Connected Logistics offers an excellent benefits package that includes health, dental, vision, life, and disability insurance, a great 401(k) package, and generous Paid Time Off.

EOE/Disability/Veterans