VTC Hardware Technician I — On-Site Support (TS/SCI)

kozmetickesluzby.vecnakraska.sk - Jobboard; Columbia (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Independent Software is hiring a Hardware Technician, Level 1, in Columbia, MD. This role involves hands-on support for video teleconferencing (VTC) systems and associated user devices including troubleshooting, installation, and maintenance tasks. The ideal candidate must possess technical skills in VTC technologies and have a strong customer service background.

Required qualifications include hands-on experience, a related certification, and an active TS/SCI with Polygraph security clearance. This position provides an opportunity to enhance user satisfaction and ensure mission success.

Qualifications

• 4+ years of relevant experience with a high school diploma or GED.
• 2+ years of relevant experience with an Associate’s degree.
• Must possess DoD 8570 IAT Level I certification.

Responsibilities

• Install, configure, operate, and maintain VTC systems.
• Troubleshoot and repair VTC hardware and software issues.
• Provide customer-facing support with professionalism.

Skills

Installation of VTC equipment

Troubleshooting VTC systems

Customer service best practices

Strong communication skills

Education

High school diploma or GED with relevant experience

Associate’s degree with relevant experience

Tools

Active Directory

Job description

Independent Software is hiring a Hardware Technician, Level 1, in Columbia, MD. This role involves hands-on support for video teleconferencing (VTC) systems and associated user devices including troubleshooting, installation, and maintenance tasks. The ideal candidate must possess technical skills in VTC technologies and have a strong customer service background.

Required qualifications include hands-on experience, a related certification, and an active TS/SCI with Polygraph security clearance. This position provides an opportunity to enhance user satisfaction and ensure mission success.