VTC Field Support Specialist – Level 1 (TS/SCI Clearance With Full Scope Polygraph Required)

J&T Business Consulting; Columbia (MD); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) with match

PTO & Holidays

Tuition Reimbursement

Job summary

J&T Business Consulting is seeking a VTC Field Support Specialist (Level 1) in Columbia, MD. The role focuses on installing, configuring, and maintaining VTC and AV subsystems for enterprise environments, with both remote and on-site user support.

Applicants should have a TS/SCI clearance with polygraph, a high school diploma or GED (plus relevant tech experience), or an associate degree with 2+ years of related work. Benefits include comprehensive health plans and retirement options.

Qualifications

• Active TS/SCI clearance with Polygraph is required.
• 4+ years hands-on technical/field support experience, or an Associate degree with 2+ years experience.
• Experience with VTC systems, peripherals, and enterprise networks is preferred.
• Ability to read manuals, schematics, and architectural drawings.

Responsibilities

• Install, configure, operate, and maintain VTC devices and AV subsystems.
• Deploy and repair end-user computing devices and peripherals.
• Perform routine hardware diagnostics and software updates.
• Provide frontline diagnostics and remote/onsite support to users.
• Follow technical manuals and wiring diagrams for field work.

Skills

VTC installation

Diagnostics

Remote support

End-user hardware

Independent work

Education

High School Diploma / GED

Associate degree (technical)

Job description

VTC Field Support Specialist - Level 1 (TS/SCI Clearance With Full Scope Polygraph Required)

Columbia, United States | Posted on 11/05/2026

Position: VTC Field Support Specialist - Level 1

Location: Columbia, MD

Employment Type: Full-Time

Clearance Requirement: Active TS/SCI with Polygraph

Salary Range: $54,000 - $65,000 / year (dependent on experience, education, and skill set)

About the Role

Seeking a dedicated VTC Field Support Specialist (Level 1) to deliver hands-on technical support, field maintenance, and endpoint operations for enterprise communication environments in Columbia, MD.

In this role, you will install, configure, operate, and maintain Video Teleconferencing (VTC) systems, integrated audio/visual subsystems, and end-user hardware at customer and field sites. You will provide frontline diagnostics and troubleshooting for both hardware and software, resolve connectivity and device issues, support remote and on-site users, and ensure seamless daily operational readiness.

Key Responsibilities

Install, operate, configure, maintain, and troubleshoot VTC devices, codecs, displays, and integrated audio/visual conferencing subsystems.

Deploy, maintain, and repair end-user computing devices and peripherals (workstations, thin clients, network cards, monitors, printers, VoIP phones, and radios).

Perform routine hardware diagnostics, software updates, and preventive maintenance at customer facility locations.

Diagnose and resolve technical incidents related to end-user equipment and desktop software applications.

Provide clear, professional technical support and remote troubleshooting assistance to end users.

Interpret and apply technical manuals, schematics, and wiring diagrams to execute field installations and repairs.

Ensure all customer support interactions maintain high satisfaction and adhere to established service standards.

Required Qualifications & Experience

Security Clearance: Active TS/SCI with a current Polygraph.

Education & Experience

High School Diploma / GED plus at least 4 years of hands-on technical/field support experience, OR

Associate degree in a relevant technical field plus at least 2 years of relevant technical experience.

VTC Expertise: Demonstrated technical skill in installing, configuring, repairing, and troubleshooting VTC systems and peripherals.

Technical Proficiency: Ability to read and interpret technical manuals, system schematics, and architectural drawings.

Systems Familiarity: Basic familiarity with Active Directory user accounts, group policies, and enterprise security practices.

Communication & Independence: Strong problem-solving skills with the ability to work independently with minimal supervision and communicate effectively with cross-functional technical teams.

Benefits & Compensation

This position offers a comprehensive benefits package designed to support employees both personally and professionally:

• Comprehensive Health, Dental, and Vision Insurance
• Basic Life and Disability Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) Retirement Plan with Company Match
• Tuition Reimbursement for ongoing education and professional development

An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.