Video Teleconferencing (VTC) Specialist [Various Levels] Contingent

Lufco; Belleville (IL); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Lufco is seeking a Video Teleconferencing (VTC) Specialist to provide dedicated AV engineering, operational support, and maintenance for command-wide multimedia systems at Scott Air Force Base, IL.

The role ensures high-availability connectivity across SIPRNet and NIPRNet environments, supports conference rooms, training spaces, and VIP offices, and leads preventative maintenance and documentation processes.

Formación

• 5+ years of operational AV/VTC support experience.
• Active Secret or Top Secret clearance.
• Experience with Crestron, DSPs, Cisco VTC endpoints, and Teams/GVS.

Responsabilidades

• Set up, operate, and troubleshoot AV and VTC suites in classified (SIPRNet) and unclassified (NIPRNet) environments.
• Monitor daily VTC scheduling, bridging, and network connectivity to prevent mission disruption.
• Perform pre-conference testing and in-conference monitoring, user assistance, and captioning integration.
• Authors and maintains PM documentation and supports quarterly PM inspections.

Conocimientos

Security clearance (Secret/Top Secret)

Crestron control panels

DSPs

Video walls

Cisco VTC endpoints

Microsoft Teams

GVS collaboration

Educación

CompTIA Security+ certification

DoD 8140 baseline credential

Descripción del empleo

Position Description: Video Teleconferencing (VTC) Specialist

1. Position Overview

The Video Teleconferencing (VTC) Specialist provides dedicated audio/visual (AV) engineering, operational support, and maintenance for command-wide C4I multimedia systems. This position ensures high-availability connectivity, seamless event execution, and continuous maintenance across classified and unclassified VTC suites, command conference rooms, and VIP briefing environments.

2. Contract & Classification Mapping

• Capability Area: C4I & Multimedia Engineering Support
• DCWF Work Role Code: N/A (C4I & Multimedia Engineering Support)
• Minimum Proficiency Level: Intermediate
• Key Personnel Designation: No
• Primary Location: Scott Air Force Base, IL and supported sites

3. Core Responsibilities & Operational Duties

AV & VTC Operations

• Sets up, operates, and troubleshoots audio/visual (AV) equipment and Video Teleconferencing (VTC) suites across classified (SIPRNet) and unclassified (NIPRNet) environments.
• Monitors daily VTC call scheduling, bridging, and network connectivity to prevent mission disruption.
• Performs pre-conference testing, in-conference monitoring, user assistance, and real-time captioning integration for scheduled and unscheduled events.
• Delivers operational AV support across command facilities, including 13 supported conference rooms, 2 training rooms, and 15 VIP offices with integrated AV hardware.

Preventative Maintenance & Sustainment

• Conducts routine quarterly Preventative Maintenance (PM) inspections across all designated room AV systems.
• Authors and maintains complete Preventative Maintenance (PM) Documentation .
• Diagnoses hardware or software defects, coordinates with vendors for warranty repairs, and completes After Action Reports (AAR) for mission-critical outages pursuant.

Operational Documentation & Reporting

• Authors, maintains, and enforces standard VTC Operating Instructions in compliance.
• Tracks operational availability and metrics, delivering the weekly VTC Status & Metrics Report .
• Evaluates system performance and contributes to annual AV/VTC Equipment Upgrade Recommendations.

4. Minimum Qualifications & Requirements

• Education & Experience: Minimum of 5 years of operational experience supporting enterprise AV/VTC hardware, control systems, and bridging infrastructure.
• Required Certification: Active CompTIA Security+ certification (or equivalent DoD 8140 approved baseline credential).
• Security Clearance: Active Secret or Top Secret security clearance.
• Technical Skills: Hands-on operational experience with Crestron control panels, Digital Signal Processors (DSPs), video walls, Cisco VTC endpoints, and Microsoft Teams/GVS collaboration technologies.

Position & Compensation Disclaimer (Pay Transparency Mandates):

Employment for this role is conditional upon contract award, executed funding, and client approval. Advertised ranges do not constitute a binding promise of specific salary. In compliance with applicable federal, state, and municipal pay transparency requirements—including but not limited to pay disclosure rules in California, Colorado, New York, and Washington—posted salary bands remain flexible. Compensation ranges may be modified prior to an offer to reflect candidate expertise, client budget constraints, and localized geographic pay scales tied to the assigned work site or state of residence.