VTC Field Support Specialist I – TS/SCI Clearance

J&T Business Consulting; New York (NY); In loco; USD 54.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Holidays

401(k) Match

Tuition Reimbursement

Descrizione del lavoro

J&T Business Consulting in Columbia, MD is seeking a VTC Field Support Specialist (Level 1) to deliver hands-on technical support for enterprise video conferencing environments at customer sites.

The role installs, configures, operates, and maintains VTC systems, displays, and end-user devices; you will diagnose hardware and software issues, support remote and on-site users, and ensure daily operations run smoothly.

Competenze

• VTC expertise installing, configuring, repairing, troubleshooting VTC systems and peripherals.
• Reading technical manuals, schematics, and drawings.
• Basic familiarity with AD, group policies, and enterprise security practices.

Mansioni

• Install, operate, configure, maintain, and troubleshoot VTC devices, codecs, displays, and AV subsystems.
• Deploy, maintain, and repair end-user devices and peripherals (workstations, thin clients, network cards, monitors, printers, VoIP phones).
• Perform routine hardware diagnostics, software updates, and preventive maintenance at customer sites.
• Diagnose and resolve incidents related to end-user equipment and desktop software.
• Provide clear, professional technical support and remote troubleshooting to end users.
• Interpret technical manuals and wiring diagrams to execute field installations and repairs.
• Ensure high customer satisfaction and adherence to service standards.

Conoscenze

VTC systems

Troubleshooting

End-user support

Active Directory basics

Communication

Independent work

Formazione

High School Diploma/GED

Associate degree (technical)

Descrizione del lavoro

J&T Business Consulting in Columbia, MD is seeking a VTC Field Support Specialist (Level 1) to deliver hands-on technical support for enterprise video conferencing environments at customer sites.

The role installs, configures, operates, and maintains VTC systems, displays, and end-user devices; you will diagnose hardware and software issues, support remote and on-site users, and ensure daily operations run smoothly.