VTC Administrator

Logc2; Richmond (VA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Connected Logistics is seeking a VTC Administrator to support, monitor, document, and improve VTC, SV, IPTV/Digital Signage, and SBC hardware configurations for the VOCs. The role ensures 24/7 operational support across AV/VTC systems and collaboration edge infrastructure within a government environment.

The position requires IT experience in video conferencing operations, IA and CE certifications, and an IT-I/Tier 5 clearance.

Qualifications

• Three years of IT experience in VTC or collaboration operations, including deployment, monitoring, troubleshooting, and support in a 24/7 environment.
• IA baseline certification and CE certification per DoD 8570/8140 requirements (e.g., Security+ and CCST Networking).
• IT-I Critical Sensitive clearance or Tier 5 at proposal submission.

Responsibilities

• Serve as the first contact for SBC/CUBE and SIP incidents; perform Tier 1 triage with logs and symptoms; escalate to Tier 2/3 without making config changes.
• Monitor VTC sessions for senior leaders and support DLA Information Operations using TMS, CMS, and CMM.
• Observe maintenance and testing activities; document reporting; avoid unauthorized configurations; support continuity testing and change validation.

Skills

VTC operations

SIP monitoring

Troubleshooting

Tools

TMS

CMS

CMM

Job description

Description

Contingent Upon Contract Award

Connected Logistics is seeking a VTC Administrator to support the operating, maintaining, documenting, engineering, integrating, and making recommendations to standardize, improve and upgrade / refresh VTC, SV, IPTV/DIGITAL SIGNAGE, and SBC hardware/configurations for the Video Operation Centers (VOC), distribution of IP/TV signal to onsite devices, Digital Signage template creation and maintenance, user education Video Streaming distribution using industry standard equipment to the Agency worldwide audience as well as the recording's life management.

The VTC Administrator works under general supervision to provide 24/7 monitoring and administrative support for AV/VTC

systems and collaboration edge infrastructure.

Key Responsibilities:

• Serves as the first point of contact for SBC/CUBE and SIP-related incidents, performing Tier 1 triage by gathering logs, verifying symptoms, documenting issues, and escalating appropriately to Tier 2/3 engineering without performing configuration changes.
• Monitors VTC sessions for senior leaders and supports DLA Information Operations through active and passive call monitoring using TMS, CMS, and CMM.
• Observes and documents engineering-led maintenance, testing, and development activities, ensuring accurate reporting while performing no technical modifications.
• Monitors SBC/CUBE dashboards, SIP trunk status, call routing indicators, and system health metrics, reporting anomalies and maintaining situational awareness across collaboration services.
• Supports audit sustainment by collecting required data, assists with E911 provisioning and validation through predefined verification steps under engineering direction, and executes checklist-based tasks during failover and continuity testing.
• Provides administrative support for AV/VTC equipment, including CODECs, controllers, wired/wireless interfaces, audio and data interfaces, Cable TV, CCTV, IPTV, digital signage systems, and other peripherals within the government computing environment. Coordinates with content owners and enterprise teams to enable the publishing, scheduling, and verification of IPTV and digital signage content, ensuring accuracy and adherence to approved processes without performing content creation or system configuration.
• Maintains documentation, quick-start guides, and weekly status inputs; coordinates with carriers and partner agencies to relay information; and supports vulnerability remediation and change management efforts by performing only authorized administrative tasks such as post-update validation and scheduling/documenting engineering-approved changes.
• May be required to work overtime to support security remediations, unexpected issues, or overseas mission requirements, while ensuring no unauthorized configuration or engineering actions are performed.

Requirements

• Three (3) years of progressive Information Technology (IT) experience in the Video Teleconferencing or collaboration operations arena, including deployment, monitoring, troubleshooting, and supporting VTCs and collaboration services in a dynamic 24/7 environment. (Experience may include administrative support for SBC/CUBE monitoring, SIP call flow observation, IPTV/digital signage publishing workflows, and AV system support).
• Must possess both an Information Assurance (IA) baseline certification and a Computing
• Environment (CE) certification in accordance with DoD 8570/8140 requirements. Acceptable combinations include: IA: CompTIA Security+ AND CE: Cisco CCST Networking
• Must possess an IT-I Critical Sensitive clearance or Tier 5 (T5) at the time of proposal submission

We believe in fairness and clarity throughout our hiring process. The anticipated salary range for this position is $65,000.00 to $75,000.00 USD. This is a good-faith range based on factors such as your experience, geographic location, and any applicable contractual requirements, and may vary slightly. Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We're excited to support you in building a rewarding career with us!

Connected Logistics respects the need for confidentiality for all applicants.

Connected Logistics has been named a 2026 WTOP Top Workplace in the medium sized business category. Our mission is clear: we deliver mission-focused IT, cybersecurity, logistics, and enterprise modernization support to federal agencies. When we invest in our people and create an environment where they feel valued and empowered, we deliver stronger outcomes for our clients and the missions we support.

Connected Logistics offers an excellent benefits package that includes health, dental, vision, life, and disability insurance, a great 401(k) package, and generous Paid Time Off.

EOE/Disability/Veterans