VTC Field Support Specialist - Level 1 (Active TS/SCI Clearance with Full Scope Poly Required)

J&T; Columbia (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays & PTO

Parental Leave

Tuition Reimbursement

401(k) with match

Job summary

CyberCore is seeking a highly qualified individual to install, repair, and troubleshoot VTC devices, read schematics, and support end users remotely. The candidate must possess TS/SCI clearance with a polygraph and be able to manage priorities with minimal supervision.

Minimum education is high school/GED with 4 years of experience or an Associate’s degree with 2 years. Strong AD security knowledge and analytical skills are required. Excellent communication with team members is essential.

Qualifications

• Must have TS/SCI with polygraph.
• Experience installing, repairing and troubleshooting VTC devices.
• Ability to read technical manuals and schematics.
• Strong time management and prioritization.
• Remote end-user support experience.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem-solving skills.
• Strong communication with team and support staff.

Skills

VTC devices

Read schematics

Time management

Remote end-user support

Active Directory security

Analytical & problem solving

Excellent communication

TS/SCI with polygraph

Education

High school / GED + 4 years experience

Associate’s degree + 2 years experience

Job description

Required Skills

• Minimum education and experience level: High school/GED and a minimum of four (4) years of experience.
• Equivalent education and experience: Associate’s degree and two (2) years of experience.
• Highly skilled in installing, repairing, and troubleshooting VTC devices and systems.
• Demonstrated ability to read and understand technical manuals and schematics.
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end-users remotely.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem-solving skills.
• Outstanding communication skills to relate with team members and support workers.
• Active TS/SCI security clearance with a current polygraph is required

Additional Details

At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:

• Health Insurance to ensure you and your family stay healthy and well.
• Dental and Vision Insurance for preventive and routine care.
• Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
• Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
• Paid Parental Leave for new parents to focus on family.
• Tuition Reimbursement to support your professional growth and education.
• A 401(k) plan with a company match to help you plan for your future.