Voice IT Field Support Specialist - Level 1 (With TS/SCI Clearance and Full Scope Polygraph)

J&T; Columbia (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

J&T is seeking a field-ready IT hardware technician to perform site surveys, document configurations, and develop installation schedules. You will install, configure, and test workstations, printers, and teleconferencing devices while training site personnel on proper usage. Strong preference for TS/SCI clearance.

The role requires reading technical manuals, managing priorities, and lifting up to 50 pounds. Driving a company vehicle is expected as part of the duties.

Qualifications

• High school diploma or GED with 0–2 years of experience.
• 8570 Certification; Security+ preferred.
• AA or BS in a technical field may substitute for experience.
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows, software, antivirus and patches.
• Can read technical manuals and schematics.
• MS Office Suite proficiency (Word, Excel, PowerPoint, Access).
• Excellent communication and analytical skills.
• Must be able to lift up to 50 pounds and drive a company vehicle.
• Active TS/SCI security clearance with a current polygraph is required

Responsibilities

• Conducts site surveys; assesses and documents current site configuration and user requirements.
• Analyzes existing requirements and prepares specifications for hardware acquisitions.
• Develops hardware installation schedules.
• Prepares drawings documenting configuration changes at each site.
• Prepares site installation
• Configures computers, communications devices and peripheral equipment.
• Trains site personnel in proper use of hardware.
• Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling
• Maintain government and/or vendor-manufactured fiber optic/Ethernet cables & telephone systems

Skills

Hardware installation

Troubleshooting

Windows deployment

Software installation

Microsoft Office

Communication skills

Time management

Remote support

Active Directory security

Analytical skills

Problem solving

Reading manuals/schematics

Security clearance TS/SCI

Physical stamina

Driving

Education

High School Diploma or GED

AA or BS in technical field substitute for experience

Tools

Fiber optic/ Ethernet cabling

Teleconferencing equipment setup

Active Directory management

Job description

• Conducts sites surveys; assesses and documents current site configuration and user requirements.
  


• Analyzes existing requirements and prepares specifications for hardware acquisitions.
  


• Develops hardware installation schedules.
  


• Prepares drawings documenting configuration changes at each site.
  


• Prepares site installation
  


• Configures computers, communications devices and peripheral equipment.
  


• Trains site personnel in proper use of hardware.
  


• Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment
  


• Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling
  


• Maintain government and/or vendor-manufactured fiber optic/Ethernet cables & telephone systems
  

Required Skills

• Minimum education and experience level: High school/GED and zero (0) to two (2) years of experience.


• 8570 Certification. Preferred Security +.


• Will accept an AA or BS in a technical field as a substitute for years of experience.


• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.


• Well-versed in installing windows, software, applications, antivirus and patches.


• Demonstrated ability to read and understand technical manuals and schematics.


• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).


• Able to manage time and priorities effectively.


• Able to work efficiently with minimal supervision.


• Proficient in working with end-users remotely.


• Demonstrated expertise.


• Familiar with Active Directory security and policies.


• Excellent analytical and problem-solving skills.


• Outstanding communication skills to relate with team members and support workers.


• Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.


• Must be able to lift up to 50 pounds and able to drive a company vehicle.


• The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.


• In order to be considered for this position, you must have a valid driver's license and an acceptable driving record.


• Active TS/SCI security clearance with a current polygraph is required