VTC Field Support Specialist

NewGen Technologies; Columbia (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

NewGen is seeking a skilled field technician to install, operate and repair end-user devices across customer sites. You will troubleshoot hardware and software, perform maintenance on devices and systems, and install/configure software with minimal supervision.

The ideal candidate holds a TS/SCI FSP clearance, reads technical manuals, and communicates effectively with end users while ensuring customer satisfaction.

Qualifications

• TS/SCI FSP Clearance required.
• High school/GED with 4+ years experience or Associate degree with 2+ years experience.
• Highly skilled in installing, repairing and troubleshooting VTC devices and systems.
• Able to read and understand technical manuals and schematics.
• Strong time management and prioritization abilities.
• Able to work with minimal supervision.
• Proficient in working with end-users remotely.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem solving skills.
• Outstanding communication skills.
• DoD 8570 IAT Level 1 Certification.

Responsibilities

• Installing, operating, maintaining, repairing and modifying end user devices such as PCs, thin-clients, NICs, phones, monitors, printers, pagers, and radios.
• Performing maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
• Troubleshooting and solving technical issues related to end user equipment hardware and software
• Ensuring customer satisfaction is achieved.

Skills

Analytical skills

Communication skills

Read schematics

Remote support

Education

High school/GED

Associate degree or equivalent

Tools

Active Directory

Manuals & schematics

Job description

• Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
• Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
• Troubleshooting and solving technical issues related to end user equipment hardware and software
• Ensuring customer satisfaction is achieved.

Responsibilities

• Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
• Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
• Troubleshooting and solving technical issues related to end user equipment hardware and software
• Ensuring customer satisfaction is achieved.

Requirements

• TS/SCI FSP Clearance
• Minimum education and experience level: High school/GED and a minimum of 4years of experience. Equivalent education and experience: Associate’s degree and 2years of experience.
• Highly skilled in installing, repairing and troubleshooting VTC devices and systems
• Demonstrated ability to read and understand technical manuals and schematics
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Familiar with Active Directory security and policies
• Excellent analytical and problem solving skills
• Outstanding communication skills to relate with team members and support workers
• DoD 8570 IAT Level 1 Certification

About Us

NewGen is a technology consulting services company solving some of the public and private sectors’ toughest challenges across Enterprise Management, Cyber Security and DevOps. While we are vendor agnostic, many of our consultants offer expertise in IBM products an-d services. We know that to find and hire the best fit, we must offer interesting work at the best rate possible. By partnering with us, you will find opportunities that leverage and grow your technical abilities and offer you the flexibility you require.