VTC Specialist

QBE LLC; Fort Belvoir (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

QBE LLC is seeking a Virtual Telecommunications (VTC) Specialist in Fort Belvoir, VA. The role involves installing and maintaining VTC devices, troubleshooting issues, and ensuring customer satisfaction. Candidates must have at least a high school diploma and four years of relevant experience.

The ideal candidate will possess strong skills in Polycom and Cisco products, along with excellent communication abilities. The position requires working Monday to Friday, 9 AM to 5 PM.

Qualifications

• High school/GED and minimum of four years of experience or equivalent education with two years of experience.
• Experience in troubleshooting technical issues related to end-user equipment.
• Familiarity with Active Directory security and policies.

Responsibilities

• Installing, operating, maintaining, and repairing end-user devices.
• Performing technical support on devices and integrated systems.
• Ensuring customer satisfaction is achieved.

Skills

VTC devices and systems installation

Polycom products experience

Cisco products experience

Analytical skills

Excellent communication skills

Remote end-user support

Education

High school diploma or GED

Associate's degree (preferred)

Job description

Job Description

VTC (Virtual Telecommunications) Specialist Responsibilities Include:

• Installing, operating, maintaining, repairing and modifying end-user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
• Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
• Troubleshooting and solving technical issues related to end-user equipment hardware and software
• Ensuring customer satisfaction is achieved.

Qualifications

Required Skills, Experience and Education:

Minimum education and experience level for VTC Specialists:

High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.

• Highly skilled in installing, configuring, planning, operating, repairing and troubleshooting VTC devices and systems
• Must have experience with Polycom & Cisco products
• Demonstrated ability to read and understand technical manuals and schematics
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervisionProficient in working with end-users remotely
• Familiar with Active Directory security and policies
• Excellent analytical and problem-solving skills
• Outstanding communication skills to relate with team members and support workers
• Previous service desk experience is preferred
• Ability to communicate with Executive Leadership Team
• Ability to work at Fort Belvoir, VA MON-FRI during the hours of 0900-1700