Video Field Support Specialist

Independent Software, Inc.; Columbia (MD); On-site; USD 65,000 - 85,000; Full time

Job summary

Independent Software is seeking a Video Field Support Specialist to deliver hands-on support for Video Teleconferencing (VTC) systems and end‑user devices in secure customer environments. You will install, operate, maintain, repair, and modify hardware while providing technical support for integrated systems and software.

You will resolve issues to ensure reliable system performance and high customer satisfaction, working independently and communicating effectively with customers and team

Qualifications

• Four years of relevant professional experience with HS diploma or GED.
• Two years of relevant experience with an Associate's degree.
• DoD 8570 IAT Level I Certification is required.

Responsibilities

• Install, operate, maintain, repair, and modify end-user devices and VTC systems.
• Provide hands-on technical support in secure customer environments.
• Troubleshoot hardware and software issues and ensure customer satisfaction.
• Configure software at customer and field locations.
• Deliver responsive support with minimal supervision.

Skills

VTC device installation

Read manuals & schematics

Time management

Independent work

Remote end-user support

Active Directory security

Communication skills

Education

High School or GED

Associate's degree

Job description

What You Will Do

As a Video Field Support Specialist at Independent Software, you will provide hands‑on support for Video Teleconferencing (VTC) systems and end‑user devices in secure customer environments. You will install, operate, maintain, repair, and modify hardware while providing technical support for integrated systems and software. Your role is essential to ensuring reliable system performance, resolving technical issues, and delivering exceptional customer satisfaction.

What You Will Do

As a Video Field Support Specialist at Independent Software, you will provide hands‑on support for Video Teleconferencing (VTC) systems and end‑user devices in secure customer environments. You will install, operate, maintain, repair, and modify hardware while providing technical support for integrated systems and software. Your role is essential to ensuring reliable system performance, resolving technical issues, and delivering exceptional customer satisfaction.

Key Responsibilities

• Install, operate, maintain, repair, and modify end‑user devices, including personal computers, thin clients, network interface cards (NICs), telephones, monitors, printers, pagers, and radios.
• Perform maintenance and technical support on end‑user devices, integrated systems, and subsystems.
• Install and configure software at customer and field locations.
• Troubleshoot and resolve hardware and software issues related to end‑user equipment.
• Deliver responsive technical support while ensuring a high level of customer satisfaction.

Required Skills and Qualifications

• Demonstrated expertise installing, repairing, and troubleshooting VTC devices and systems.
• Ability to read and interpret technical manuals and schematics.
• Strong organizational skills with the ability to manage time and priorities effectively.
• Ability to work independently with minimal supervision.
• Experience providing remote technical support to end users.
• Working knowledge of Active Directory security and policies.
• Excellent analytical and problem‑solving skills.
• Strong verbal and written communication skills with the ability to work effectively with customers and team members

Education and Experience

• High School Diploma or GED and a minimum of four (4) years of relevant professional experience; OR
• Associate's degree from an accredited college or university and a minimum of two (2) years of relevant professional experience

Certifications

• DoD 8570 IAT Level I Certification

Clearance Requirement

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software

At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.

When you join us, you will:

• Support critical national security missions that matter
• Be part of a close‑knit, employee‑first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work‑life balance

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.