VTC Field Support Specialist – TS/SCI | Columbia, MD

J T; Columbia (MD); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Life and Disability Insurance

PTO and Holidays

401(k) with Company Match

Tuition Reimbursement

Job summary

J T in Columbia, MD is seeking a VTC Field Support Specialist (Level 1) to deliver hands-on technical support, field maintenance, and endpoint operations for enterprise video conferencing environments in Columbia, MD. You will install, configure, operate, and maintain VTC systems, integrated audio/visual subsystems, and end-user hardware at customer and field sites.

You will provide frontline diagnostics and troubleshooting for both hardware and software, resolve connectivity and device issues,

Qualifications

• VTC systems installation, configuration, repair, and troubleshooting.
• Ability to read technical manuals, schematics, and wiring diagrams.
• Experience with end-user devices, peripherals, and VOIP equipment.

Responsibilities

• Install, operate, configure, maintain, and troubleshoot VTC devices, codecs, displays, and AV subsystems.
• Deploy and repair end-user computing devices and peripherals.
• Perform routine hardware diagnostics and preventive maintenance at customer sites.
• Diagnose and resolve incidents related to end-user equipment and software.
• Provide clear technical support and remote troubleshooting to end users.
• Follow manuals and diagrams for field installations and repairs.

Skills

VTC installation and configuration

Hardware diagnostics

Remote and on-site support

End-user equipment support

Schematic & wiring reading

Education

HS diploma / GED with 4+ years field support

Associate degree +2+ years field tech exp

Job description

J T in Columbia, MD is seeking a VTC Field Support Specialist (Level 1) to deliver hands-on technical support, field maintenance, and endpoint operations for enterprise video conferencing environments in Columbia, MD. You will install, configure, operate, and maintain VTC systems, integrated audio/visual subsystems, and end-user hardware at customer and field sites.

You will provide frontline diagnostics and troubleshooting for both hardware and software, resolve connectivity and device issues,