VSU - Technical Support Analyst 3/IT Hardware Asset Analyst - Onsite Virginia State University, VA

Zohorecruit; Ettrick (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

Virginia State University is seeking a Technical Support Analyst 3/IT Hardware Asset Analyst for onsite work in Virginia, with responsibilities across IT asset management and inventory control. The role focuses on asset transfers, licensing reviews, audits, and proactive ticket management within IT services.

The position requires hands-on experience in IT asset management, hardware inventory, and ITSM systems, plus strong Excel skills.

Qualifications

• Experience in IT asset management (2+ years).
• Experience in hardware inventory management (2+ years).
• Experience with ITSM/ticketing systems (2+ years).
• Proficiency in Microsoft Excel (2+ years).
• Experience with asset lifecycle management (2+ years).
• Experience with software license management (1+ years).
• Experience with inventory auditing (1+ years).
• Must be able to lift, push or pull 50 lbs as part of the job.

Responsibilities

• Coordinate IT asset transfers between business units within 5–7 business days.
• Generate, distribute, and review weekly IT asset management reports.
• Complete ITSM tickets within 7–10 business days.
• Monitor the ITAM queue daily.
• Update notes to accurately capture the ticket life cycle.
• Assist with Asset IMAC and PC refresh processes.
• Track warranties, maintenance agreements, leases, and vendor contracts.

Skills

IT Asset Management

Hardware Inventory Management

ITSM/Ticketing System

Microsoft Excel

Asset Lifecycle Management

Software License Management

Inventory Auditing

Job description

VSU - Technical Support Analyst 3/IT Hardware Asset Analyst - Onsite Virginia State University, VA

Virginia State University, United States | Posted on 09/23/2026

• Actual Job Title 811013 - VSU - Technical Support Analyst 3/IT Hardware Asset Analyst
• Job Type FT Contract
• Date Opened 09/23/2026
• Target Date 09/29/2026
• Country United States
• Assigned Recruiter(s) Ananth Vegiraju
• Number of Positions 1

Job Description

Coordinate the transfer of IT assets between business units with 5 to 7 business days.

Generate, distribute, & review weekly IT asset management reports.

Complete ITSM tickets within 7 - 10 business days.

Monitor the ITSM IT Asset Management queue on a daily basis.

Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.

Correctly Managing ITAM Queue

Assist With Asset IMAC and PC Refresh process

Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department

Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.

Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.

Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.

Requirements

Skill

Required / Desired

Amount

of Experience

IT Asset Management
Required
2
Years

Hardware Inventory Management
Required
2
Years

ITSM/Ticketing System
Required
2
Years

Microsoft Excel
Required
2
Years

Asset Lifecycle Management
Required
2
Years

Software License Management
Required
1
Years

Inventory Auditing
Required
1
Years

Must be able to lift, pull or push 50lbs as a regular part of the job duties.

Required
1
Years