Technical Support Analyst 3/IT Hardware Asset Analyst

Mbi Llc; Petersburg (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

Mbi Llc is seeking a Technical Support Analyst 3 / IT Hardware Asset Analyst for a fixed-term engagement in Petersburg, VA. The role coordinates asset transfers, tracks lifecycles, and maintains accurate asset records end-to-end.

Responsibilities include managing ITAM workflows, generating weekly reports, performing periodic inventories, and ensuring software licenses and contracts are up to date. This position requires physical capability to lift 50 lbs and strong Excel skills.

Qualifications

• 2+ years of IT asset management experience.
• 2+ years of hardware inventory management experience.
• 2+ years of ITSM/ticketing system experience.
• 2+ years of Microsoft Excel proficiency.
• 2+ years of asset lifecycle management experience.
• 1+ year of software license management experience.
• 1+ year of inventory auditing experience.
• Must be able to lift, pull or push 50 lbs as part of duties.

Responsibilities

• Coordinate transfer of IT assets between business units within 5 to 7 business days.
• Generate, distribute, and review weekly IT asset management reports.
• Complete ITSM tickets within 7–10 business days.
• Monitor the ITSM IT Asset Management queue daily.
• Update notes to ensure accurate life-cycle ticket tracking.
• Assist with ITAM queue management and asset IMAC/PC refresh.
• Perform periodic inventories and document findings, locations and incidences.
• Track warranties, maintenance agreements, leases and vendor contracts; monitor expirations.
• Assist in tracking software licenses and perform periodic software audits.
• Assist in reconciling software repository with ISO approval list semiannually.

Skills

IT Asset Management

Hardware Inventory Management

ITSM/Ticketing System

Microsoft Excel

Asset Lifecycle Management

Software License Management

Inventory Auditing

Physical Lifting (50 lbs)

Job description

Technical Support Analyst 3/IT Hardware Asset Analyst

• 23-Sep-2026 to 07-Oct-2026 (UTC)
• Petersburg , VA, USA
• Full Time
• 40 Weekly Hours

Purpose of Position

- Coordinate the transfer of IT assets between business units with 5 to 7 business days.

- Generate, distribute, & review weekly IT asset management reports.

- Complete ITSM tickets within 7 - 10 business days.

- Monitor the ITSM IT Asset Management queue on a daily basis.

- Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.

- Correctly Managing ITAM Queue

- Assist With Asset IMAC and PC Refresh process

- Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department

- Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.

- Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.

- Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.

Fill the skill matrix below:

Skill

Amount

Candidate's No. of years of experience

• IT Asset Management
• Required
• 2
• Hardware Inventory Management
• Required
• 2
• ITSM/Ticketing System
• Required
• 2
• Microsoft Excel
• Required
• 2
• Asset Lifecycle Management
• Required
• 2
• Software License Management
• Required
• 1
• Inventory Auditing
• Required
• 1
• Must be able to lift, pull or push 50lbs as a regular part of the job duties.
• Required
• 1