VR Systems Support Specialist

UNICON International Inc.; Raymond (OH); Hybrid; USD 99,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Travel 5%

Job summary

UNICON International Inc. is seeking a VR Systems Support Specialist in Raymond, Ohio. The role operates in a hybrid model (4 days a week) with compensation between $99,000 and $112,000 annually. You will maintain VR lab operations, validate updates, deploy changes, and support VR events and end users.

You will work with VR teams and suppliers, document system status and procedures, and ensure smooth end-to-end support across production VR environments.

Qualifications

• 1+ years of experience supporting VR/AR/MR hardware in an enterprise environment.
• Experience with high-end VR headsets (Varjo XR-4, Apple Vision Pro, Vive Focus Vision, Meta Quest 3, or equivalent).
• Experience with VR tracking systems (SteamVR Lighthouse, ART optical tracking, or similar).
• Knowledge of VR accessories configuration (tracking pucks, haptic gloves, motion controllers).
• Software platforms: Autodesk VRED, IC.IDO, Nvidia CloudXR, AV System Integration, Microsoft Teams Room, Python scripting; experience in automotive, aerospace, or manufacturing design visualization environments.

Responsibilities

• Perform routine maintenance checks on VR workstations, HMDs, tracking, and AV systems in VR arenas.
• Test software and firmware updates before deploying to production VR systems.
• Troubleshoot issues, identify root causes, escalate as needed with internal teams, suppliers, and vendors.
• Support users and VR events by gathering issue details and preparing systems for reviews and engineering sessions.
• Maintain documentation for maintenance, system status, procedures, troubleshooting, configurations, and meetings.

Skills

VR/AR/MR hardware support

Customer support

Technical documentation

Tools

Autodesk VRED

IC.IDO

Nvidia CloudXR

Python scripting

Teams Room

Job description

Job Title: VR Systems Support Specialist

Location: Raymond OHIO

Work Model: Hybrid (4 Days a Week)

Compensation: $99k-$112k

3rd Party Suppliers: Not accepting 3rd party suppliers for this role

Position Overview

Responsible for maintaining reliable VR/MR lab operations by performing preventative system checks, validating software and firmware updates, and deploying approved changes across production VR environments. The technician will also support VR events and end users, collaborate with the VR team and suppliers, and maintain clear documentation for system status, procedures, troubleshooting, and ongoing support activities.

What You Will Be Doing

• Perform routine maintenance checks on VR workstations, HMDs, tracking, and AV systems in VR arenas.
• Test software and firmware updates before deploying approved updates to production VR systems.
• Troubleshoot issues, identify root causes, resolve when possible, and coordinate escalations with internal teams, suppliers, and vendors.
• Support users and VR events by gathering issue details, following documented processes, and preparing systems for design reviews and engineering sessions.
• Maintain documentation for maintenance, system status, procedures, troubleshooting, configurations, cable standards, deployments, and team/supplier meetings.

Whats Needed

• Experience with any of the following is preferred:
• 1+ years of experience supporting VR/AR/MR hardware and software in an enterprise environment
• Experience with high-end VR headsets (Varjo XR-4, Apple Vision Pro, Vive Focus Vision, Meta Quest 3, or equivalent)
• Experience with VR tracking systems (SteamVR Lighthouse, ART optical tracking, or similar)
• Knowledge of VR accessories configuration (tracking pucks, haptic gloves, motion controllers)
• Software Platforms: Autodesk VRED, IC.IDO, Nvidia CloudXR, AV System Integration, Microsoft Teams Room, Python Scripting, Experience in automotive, aerospace, or manufacturing design visualization environments

Compensation & Benefits

• Include only approved, high-level details.
• Competitive compensation (or approved range)
• Medical, dental, and vision insurance
• 401(k)
• Other standard benefits as applicable
• Travel: 5%
• Overtime: No

About Unicon

UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.