VR Systems Support & Integration Specialist (Engineering Visualization)

Delta Computer Consulting; Kentucky; Hybrid; USD 72,000 - 81,000; Full time

Benefits offered by this job

Health

Vision

Dental

Life Insurance

401k

Continuing education

On-demand education

Job summary

Delta Computer Consulting is seeking a VR Support Technician to maintain and support enterprise VR/MR environments used in engineering and product design. You will manage hardware and software, validate updates, troubleshoot issues, and ensure reliable production VR systems.

The role requires experience with VR/AR technologies, enterprise hardware, and strong troubleshooting and documentation skills. Collaboration with engineering teams, vendors, and stakeholders is essential in a fast-paced

Qualifications

• 1 year of experience supporting VR/AR or MR environments.
• Experience with enterprise hardware and software for VR.
• Experience with high-end VR headsets (Varjo XR-4, Vision Pro, Quest 3).
• Knowledge of VR tracking systems such as SteamVR Lighthouse or ART Optical Tracking.
• Experience configuring VR accessories and peripherals.
• Strong troubleshooting and documentation skills.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Perform preventative maintenance on VR workstations, HMDs, and related equipment.
• Test and validate software/firmware updates before production deployment.
• Deploy updates across enterprise VR systems.
• Troubleshoot hardware, software, networking issues; provide root-cause analysis.
• Escalate complex issues to engineering, suppliers, and vendors.
• Support VR demonstrations, reviews, testing sessions, and events.
• Document configurations, procedures, and maintenance logs.

Skills

VR/AR support

Troubleshooting

Enterprise hardware

Windows workstations

Documentation

Cross-functional teamwork

Tools

Varjo XR-4

Apple Vision Pro

Vive Focus

Meta Quest 3

SteamVR Lighthouse

ART Optical Tracking

Job description

Compensation & Location

Location: Raymond, OH

Pay Range: $52.00 — $59.00 per hour (based on experience and internal equity)

Schedule: Full-time, contract; long-term opportunity

Work Type: 4 days onsite; 1 day remote

Benefits: Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education

Must be willing to work onsite in Raymond, OH; CANDIDATES MUST RESIDE WITHIN ONE HOUR DRIVING DISTANCE TO BE CONSIDERED

Sponsorship is AVAILABLE for this role

ONLY W2 — NO CORP to CORP — NO 3rd Parties

Position Summary

We are seeking a VR Support Technician to support enterprise Virtual Reality (VR) and Mixed Reality (MR) environments used for engineering, product design, and immersive collaboration. This role is responsible for maintaining VR hardware and software, supporting end users, validating software and firmware updates, troubleshooting technical issues, and ensuring reliable operation of production VR systems.

The ideal candidate has experience supporting VR/AR technologies, enterprise hardware environments, and technical troubleshooting while working closely with engineering teams, vendors, and cross-functional stakeholders.

Key Responsibilities

• Perform preventative maintenance on VR workstations, head-mounted displays (HMDs), tracking systems, and audiovisual equipment
• Test and validate software and firmware updates before deployment into production environments
• Deploy approved software, firmware, and configuration updates across enterprise VR systems
• Troubleshoot hardware, software, networking, and tracking issues while performing root cause analysis
• Escalate complex technical issues to internal engineering teams, suppliers, and external vendors
• Support VR demonstrations, engineering reviews, testing sessions, and special events
• Configure and maintain VR headsets, tracking devices, motion controllers, and supporting peripherals
• Monitor system health, hardware performance, and operational readiness of VR environments
• Maintain technical documentation including procedures, configurations, maintenance logs, troubleshooting guides, and deployment records
• Collaborate with engineering, IT, suppliers, and business stakeholders to ensure reliable VR lab operations
• Follow established support procedures, change management processes, and operational standards
• Assist with continuous improvement initiatives to enhance system reliability and user experience

What You’ll Be Working On

• Enterprise VR and Mixed Reality (MR) laboratories
• Engineering and product design visualization environments
• VR hardware lifecycle management
• Software and firmware validation
• VR system deployments
• User support and technical troubleshooting
• Engineering collaboration sessions and VR demonstrations
• Documentation and operational support

Required Skills & Experience

• 1 years of experience supporting VR, AR, or Mixed Reality environments
• Experience supporting enterprise VR hardware and software
• Experience with high-end VR headsets such as Varjo XR-4, Apple Vision Pro, Vive Focus Vision, Meta Quest 3, or similar
• Knowledge of VR tracking systems including SteamVR Lighthouse, ART Optical Tracking, or comparable technologies
• Experience configuring VR accessories including motion controllers, tracking pucks, and haptic devices
• Strong troubleshooting and root cause analysis skills
• Experience supporting Windows workstations and enterprise hardware
• Strong documentation and communication skills
• Ability to work independently and within cross-functional technical teams
• Stable work history within large enterprise organizations

Desired Skills

• Autodesk VRED
• IC.IDO
• NVIDIA CloudXR
• AV System Integration
• Microsoft Teams Rooms
• Python scripting
• Automotive engineering environments
• Aerospace visualization
• Manufacturing visualization
• Enterprise technical support
• 3 years of Big 4 consulting experience preferred