VPP Technology Analyst: Ops & Process Excellence (Plano)

BEPC Inc. - Business Excellence Professional Consulting; Plano (TX); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Job summary

BEPC Inc. is actively seeking a VPP Technology Analyst for our client site in Plano, TX. This onsite role will manage day-to-day VPP operations, coordinate with AMS, and drive process improvements across sales, management, and administration.

The ideal candidate has 5–7+ years in technology operations, strong Jira/Tableau/MS Office skills, and excellent communication. Local relocation is required for commute to Plano. Interview is onsite; this is W2 only, no C2C/C2H.

Qualifications

• Bachelor's degree (BA or BS).
• 5–7+ years of relevant experience in technology operations, field support, operations management, or a similar industry.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Visio, Word.
• Proficiency with Jira or similar case/workflow management tools.
• Strong business system configuration skills and experience supporting operational system processes.
• Excellent verbal and written communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.

Responsibilities

• Act as the lead point of contact for day-to-day operations within the VPP Department and VPP Domain.
• Manage, track, and analyze cases from intake through resolution, ensuring timely follow-up and escalation.
• Partner with Application Management Support on incident and problem management processes.
• Monitor operational workflows and identify process gaps, recommending improvements to increase efficiency and consistency.
• Analyze recurring field questions and issue trends to identify root causes and recommend process or training improvements.
• Serve as the SME and VPP contact for system enhancement projects, including StoneEagle Admin platform, Private Label, RouteOne, and SGI.
• Collaborate with technology, data, and business teams to ensure project requirements meet business needs.
• Assist with gathering, writing, and revising business user stories and system requirements.
• Manage Jira user stories, including writing, prioritization, and refinement.
• Configure product, plan, and pricing changes within the StoneEagle Admin system.
• Support VPP Product Operations and Product Development teams during requirements gathering and testing.
• Assist VPP Domain Product Owners with Jira backlog grooming and prioritization.
• Develop and execute test scenarios across multiple test environments.
• Manage the Secure Online Reporting (SOLR) invoice and billing process.
• Support weekly manual payment exception processing for downstream accounting systems.
• Provide support to the VPP Reinsurance Team with dealer wire transfers.

Skills

Jira

MS Office

Communication

Problem solving

Stakeholder management

Project Management

Agile

Education

Bachelor's degree

Tools

Jira

ServiceNow

Tableau

Job description

BEPC Inc. is actively seeking a VPP Technology Analyst for our client site in Plano, TX. This onsite role will manage day-to-day VPP operations, coordinate with AMS, and drive process improvements across sales, management, and administration.

The ideal candidate has 5–7+ years in technology operations, strong Jira/Tableau/MS Office skills, and excellent communication. Local relocation is required for commute to Plano. Interview is onsite; this is W2 only, no C2C/C2H.