VPP Technology Analyst

Russell Tobin; Plano (TX); On-site; USD 83,000 - 93,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Employee discounts

Job summary

Russell Tobin/Pride Global is seeking a VPP Technology Analyst in Plano, TX for a 12-month+ assignment. You will support day-to-day operations within the VPP Department and Domain, managing cases from intake to resolution and coordinating with AMS on incident management.

You will groom Jira backlog, test scenarios, and assist with system enhancements in StoneEagle Admin and related platforms, ensuring business needs align with technology objectives.

Qualifications

• 4-year college degree required (BA or BS).
• 5+ years of relevant work experience in technology operations, field support, or operations management.
• Proficiency with Jira or similar case/workflow tools.
• Excellent oral and written communication skills.

Responsibilities

• Act as lead point of contact for day-to-day operations within VPP Department and VPP Domain.
• Manage, track and analyze cases from intake through resolution with timely follow-up.
• Partner with AMS on incident and problem management processes.
• Monitor workflows and identify process gaps; recommend improvements for efficiency.
• Analyze recurring questions to identify root causes and suggest process/training improvements.
• Manage user stories in Jira; prioritize and refine backlog.
• Configure product, plan and pricing changes in StoneEagle Admin system with product teams.

Skills

Communication

Organizational skills

Attention to detail

Multitasking

Microsoft Office user

Education

BA/BS degree

Tools

Jira

Microsoft Office

Visio

Job description

Job Title: VPP Technology Analyst
Location: Plano, TX
Duration: 12 Months Plus
Pay Range: $40-$44.83/hr on W2 (DOE)

Seeking a highly skilled and motivated VPP Technology Analyst. Reporting to the VPP Domain Product Owner, the person in this role is responsible for supporting the VPP Department and VPP Domain as related to system and project related functions, production support, supporting initiatives, and driving efficiencies for VPP sales, management, and administration processes. This Analyst will be solely responsible for ensuring day-to-day operations are supported both within VPP Department and Domain.

What you’ll be doing Operational Management

• Act as lead point of contact for day-to-day operations within VPP Department and VPP Domain
• Manage, track and analyze cases from intake through resolution, ensuring timely follow-up and escalation as needed.
• Partner with Application Management Support (AMS) on incident and problem management processes.
• Monitor operational workflows and identify process gaps, recommending improvements to increase efficiency and consistency.
• Analyze recurring field questions and issue trends to identify root causes and recommend process or training improvements.
• Technology Project Administration
• Act as a SME and VPP contact for projects related to VPP Domain system enhancements, including but not limited to StoneEagle Admin platform, Private Label, RouteOne, and SGI by working closely with technology, data, and VPP and Sales field team members to ensure business needs are met
• Assist with gathering, writing, and revising business user stories/system requirements for projects and make decisions related to aligning business needs and technology objectives for each project
• Manage user stories in Jira system, including user story writing, prioritization, and user story refinement
• Configure product, plan and pricing changes in the StoneEagle Admin system, partnering closely with the VPP Product Operations and Product Development teams for requirements gathering and testing
• Assist VPP Domain Product Owners with Jira backlog grooming and prioritization for VPP Domain factories
• Assist with developing and executing test scenarios in various TEST environments and ensure successful test results
• Manage the Secure Online Reporting (SOLR) invoice and billing process
• Support weekly manual payment exception processing for accounting downstream systems
• Provide support to the VPP Reinsurance Team with wire transfers for dealers
• Process/System Improvements
• Provide operational perspective and knowledge in the development of and modifications to VPP-related system applications
• Create and maintain VPP system process maps and SOPs
• Use Kaizen and client Business Practices methodologies to develop and implement process improvements

Miscellaneous - Other

• Create/revise/communicate training materials related to VPP technology projects.
• Create/revise/post FSBs as requested
• Special VPP projects as assigned

Requirements

• 4-year college degree (BA or BS)
• 5-7 or more years of relevant work experience in technology operations, field support, operations management, or a similar field/industry
• Working knowledge of technology products, processes, and operational workflows
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Visio, and Word
• Excellent oral and written communication skills, including the ability to create clear business communications and presentations
• Proficiency with Jira or similar case and workflow management tools
• Aptitude for business system configuration and supporting operational system processes
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities

Added bonus if you have (Preferred)

• Agile Certification
• Agile methodology/initiative planning and launch experience

PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Benefits Info

Russell Tobin/Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.