Problem Management Analyst

PTR Global; Plano (TX); On-site; USD 36,000 - 38,000; Part time

Job summary

A leading IT solutions provider in Plano, Texas is seeking a Root Cause Analyst. The role involves monitoring technical systems, troubleshooting issues, and collaborating with teams to implement solutions. The ideal candidate has experience in technical operations, solid problem-solving abilities, and technical proficiency. Compensation ranges from $36,000 to $38,000 annually, based on experience.

Qualifications

• Proven experience in technical operations or a related field.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Monitor and maintain technical systems to ensure optimal performance.
• Identify and troubleshoot technical issues promptly and effectively.
• Collaborate with cross-functional teams to implement technical solutions.

Skills

Problem-solving skills

Technical operations experience

Analytical skills

Teamwork abilities

Tools

Technical tools and software

Job description

Position: Root Cause Analyst – Plano, Texas (Contract)

Job Overview

We are seeking a skilled and detail‑oriented Tech Ops - Intermediate professional to join our team. The ideal candidate will be responsible for ensuring the smooth operation of technical systems, troubleshooting issues, and supporting the overall technical infrastructure. This role requires a proactive individual with a strong technical background and excellent problem‑solving skills.

Responsibilities

• Monitor and maintain technical systems to ensure optimal performance.
• Identify and troubleshoot technical issues promptly and effectively.
• Collaborate with cross‑functional teams to implement technical solutions.
• Document technical processes and provide training to team members as needed.
• Support the deployment and maintenance of new technologies and systems.

Qualifications

• Proven experience in technical operations or a related field.
• Strong problem‑solving and analytical skills.
• Proficiency in relevant technical tools and software.
• Excellent communication and teamwork abilities.
• Ability to work in a fast‑paced, dynamic environment.

Pay Range

$36,000–$38,000 per year. Compensation may vary based on experience, location and market conditions.

Employment Type & Seniority

Contract Entry level

Company

PTR Global is a leading provider of information technology and workforce solutions, with over 5,000 professionals across the U.S. and Canada.

Applications are processed by PTR Global. If you receive a suspicious message, contact +1 214‑740‑2424 or [e-mail].