VPP Technology Analyst

BEPC Inc. - Business Excellence Professional Consulting; Plano (TX); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Job summary

BEPC Inc. is actively seeking a VPP Technology Analyst for our client site in Plano, TX. This onsite role will manage day-to-day VPP operations, coordinate with AMS, and drive process improvements across sales, management, and administration.

The ideal candidate has 5–7+ years in technology operations, strong Jira/Tableau/MS Office skills, and excellent communication. Local relocation is required for commute to Plano. Interview is onsite; this is W2 only, no C2C/C2H.

Qualifications

• Bachelor's degree (BA or BS).
• 5–7+ years of relevant experience in technology operations, field support, operations management, or a similar industry.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Visio, Word.
• Proficiency with Jira or similar case/workflow management tools.
• Strong business system configuration skills and experience supporting operational system processes.
• Excellent verbal and written communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.

Responsibilities

• Act as the lead point of contact for day-to-day operations within the VPP Department and VPP Domain.
• Manage, track, and analyze cases from intake through resolution, ensuring timely follow-up and escalation.
• Partner with Application Management Support on incident and problem management processes.
• Monitor operational workflows and identify process gaps, recommending improvements to increase efficiency and consistency.
• Analyze recurring field questions and issue trends to identify root causes and recommend process or training improvements.
• Serve as the SME and VPP contact for system enhancement projects, including StoneEagle Admin platform, Private Label, RouteOne, and SGI.
• Collaborate with technology, data, and business teams to ensure project requirements meet business needs.
• Assist with gathering, writing, and revising business user stories and system requirements.
• Manage Jira user stories, including writing, prioritization, and refinement.
• Configure product, plan, and pricing changes within the StoneEagle Admin system.
• Support VPP Product Operations and Product Development teams during requirements gathering and testing.
• Assist VPP Domain Product Owners with Jira backlog grooming and prioritization.
• Develop and execute test scenarios across multiple test environments.
• Manage the Secure Online Reporting (SOLR) invoice and billing process.
• Support weekly manual payment exception processing for downstream accounting systems.
• Provide support to the VPP Reinsurance Team with dealer wire transfers.

Skills

Jira

MS Office

Communication

Problem solving

Stakeholder management

Project Management

Agile

Education

Bachelor's degree

Tools

Jira

ServiceNow

Tableau

Job description

BEPC is actively looking for VPP Technology Analyst, in Plano, TX area!

W2 Contract – 12 months with possible extensions!

Benefits include medical, dental, vision, and life insurance

Pay Rate: $45.00 - $49.62/hour - Determined based on experience (Paid Weekly)

Work Model: Onsite role

Relocation: Local candidates only, must currently reside within commuting distance of Plano, TX.

Interview Process: One round – Onsite panel interview

Note: This is a W2 only role — C2C, C2H will not be considered

Summary of the Role:

BEPC is seeking a highly motivated VPP Technology Analyst to join our client’s site in Plano, Texas. This role will support the Voluntary Protection Products (VPP) Department by managing system and project-related functions, providing production support, supporting operational initiatives, and driving efficiencies across VPP sales, management, and administration processes. The analyst will be responsible for ensuring day-to-day operational support for both the VPP Department and VPP Domain while collaborating with technology, business, and cross-functional teams.

Summary of Duties and Responsibilities:

Operational Management

• Act as the lead point of contact for day-to-day operations within the VPP Department and VPP Domain.


• Manage, track, and analyze cases from intake through resolution, ensuring timely follow-up and escalation.


• Partner with Application Management Support (AMS) on incident and problem management processes.


• Monitor operational workflows and identify process gaps, recommending improvements to increase efficiency and consistency.


• Analyze recurring field questions and issue trends to identify root causes and recommend process or training improvements.


• Serve as the subject matter expert (SME) and VPP contact for system enhancement projects, including StoneEagle Admin platform, Private Label, RouteOne, and SGI.


• Collaborate with technology, data, and business teams to ensure project requirements meet business needs.


• Assist with gathering, writing, and revising business user stories and system requirements.


• Manage Jira user stories, including writing, prioritization, and refinement.


• Configure product, plan, and pricing changes within the StoneEagle Admin system.


• Support VPP Product Operations and Product Development teams during requirements gathering and testing.


• Assist VPP Domain Product Owners with Jira backlog grooming and prioritization.


• Develop and execute test scenarios across multiple test environments.


• Manage the Secure Online Reporting (SOLR) invoice and billing process.


• Support weekly manual payment exception processing for downstream accounting systems.


• Provide support to the VPP Reinsurance Team with dealer wire transfers.

Process and System Improvements

• Provide operational expertise during development and enhancement of VPP-related system applications.


• Create and maintain VPP system process maps and Standard Operating Procedures (SOPs).


• Utilize Kaizen and Toyota Business Practices (TBP) methodologies to develop and implement process improvements.

Training and Additional Responsibilities

• Create, revise, and communicate training materials related to VPP technology projects.


• Create, revise, and post FSBs as requested.


• Support special VPP projects as assigned..

Main Qualifications:

• Education: Bachelor's degree (BA or BS).


• Experience: 5–7+ years of relevant experience in technology operations, field support, operations management, or a similar industry.


• Working knowledge of technology products, operational processes, and workflows.


• Proficiency with Microsoft Office applications, including: Excel, PowerPoint, Visio, Word.


• Proficiency with Jira or similar case/workflow management tools.


• Strong business system configuration skills and experience supporting operational system processes.


• Excellent verbal and written communication skills.


• Strong organizational skills, attention to detail, and ability to manage multiple priorities.

Key Skills:

• Self-starter with the ability to hit the ground running.


• Strong problem-solving skills.


• Excellent communication and stakeholder management skills.


• Proactive and initiative-taking mindset.


• Positive and optimistic approach.


• Project Management or Product Management experience (title not required).


• Case management and investigation experience.


• Experience partnering with business domains, product owners, and cross-functional teams.


• Experience monitoring workflows and managing Jira or other ticketing platforms.


• Experience with MS Excel or Tableau.


• Experience with ticketing systems such as Jira, ServiceNow, or similar platforms.

Preferred Qualifications:

• Agile Certification.


• Experience with Agile methodologies, initiative planning, and project launches.

About BEPC

BEPC Inc., founded in 2007, is a 100% employee-owned company providing top-tier consulting and staffing solutions across industries like technology, engineering, manufacturing, and project management. At BEPC, we are driven by innovation and a commitment to excellence. We take pride in fostering a collaborative and innovative environment where our team members thrive. With competitive benefits, including medical, dental, vision, and life insurance, BEPC is dedicated to supporting our employees' personal and professional growth.