VP Workforce Absence Operations

Sedgwick; United States; Hybrid; USD 140,000 - 160,000; Full time

Job summary

Sedgwick seeks a VP Workforce Absence Operations to oversee the technical and operational functions for multiple offices. The role includes staffing, training, coaching, and budget management for areas with 300+ colleagues.

Hybrid work arrangement; candidates must reside near one of Sedgwick's center locations. Strong leadership, claims management, and strategic planning are essential requirements.

Qualifications

• Bachelor's degree preferred; licenses/certifications preferred.
• 10 years claims management experience; 5 years supervisory experience.
• Licenses as required.

Responsibilities

• Oversees operations management for multiple locations within area.
• Establishes and enforces best practices, claims standards, regulatory and client requirements.
• Sets business plans and objectives for the area and locations.
• Monitors reports on area/office performance and takes action.
• Coordinates sales and client service efforts.

Skills

Claims knowledge

Leadership

Communication

MS Office

Analytical skills

Organizational skills

Interpersonal skills

Negotiation

Teamwork

Performance competencies

Education

Bachelor's degree preferred

CPCU/ARM/AIM/AIC certifications preferred

Licenses as required

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

VP Workforce Absence Operations

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:

• Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002


• Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401


• Coralville, IA: 3273 Ridgeway Drive Coralville IA 52241


• Dublin, OH : 5500 Glendon Court Dublin OH 43016


• New Albany, OH : 7795 Walton Parkway New Albany, OH 43054


• Chicago, IL : 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604


• Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268


• Irving, TX : 2201 W. Royal Lane Suite 125 Irving, TX 75063


• Southfield, MI : 300 Galleria Officentre Southfield MI 48034


• Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826


• Eden Prairie, MN : 11000 Prairie Lakes Drive Eden Prairie, MN 55344


• West Hills, CA : 8521 Fallbrook Ave West Hills, CA 91304


• South Portland, ME: 600 Sable Ste. 220 Oaks Drive, South Portland, ME 04106

PRIMARY PURPOSE

To be responsible for the technical and operational functions for multiple offices, including direct operational responsibility where the manager resides; to handle the staffing and training needs within assigned offices, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned office(s). Has direct and indirect responsibility for 300 or more colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Oversees overall operations management for all locations/offices within an area.


• Establishes and ensures compliance to best practices, claims management services standards, state regulations, and client service requirements.


• Establishes business plan with goals and objectives for the area and locations/offices.


• Monitors and takes appropriate action on management reports relating to the area/office performance.


• Assists with the coordination of sales and client service efforts.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.


• Supports the organization's quality program(s).


• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.


• Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.


• Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing

• Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.

Experience

• Ten (10) years claims management experience or or equivalent combination of experience and education including five (5) years supervisory experience.

Skills & Knowledge

• Strong technical claims knowledge


• Excellent oral and written communication, including presentation skills


• PC literate, including Microsoft Office products


• Leadership/management/motivational skills


• Analytical and interpretive skills


• Strong organizational skills


• Excellent interpersonal skills


• Excellent negotiation skills


• Ability to work in a team environment


• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines


• Physical: Computer keyboarding, travel as required


• Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $140, 000.00 - $160,000.00 USD Annually . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexi