VP Workforce Absence Operations

Sedgwick Claims Management Services Ltd; Northern (KY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k and matching

PTO

Disability and life insurance

Employee assistance

Flexible spending or Health Savings

Job summary

Sedgwick Claims Management Services Ltd is seeking a Vice President to lead Workforce Absence Operations across multiple offices, directing staffing, training, and budgetary management. The role requires strategic planning, staff development, and direct staff oversight in a hybrid work environment.

The VP will drive operational excellence, ensure compliance with industry standards, and collaborate with leadership to deliver high-quality claims services for a wide client base, with travel as

Qualifications

• Ten years claims management experience; five years supervisory experience.
• Bachelor's degree; CPCU/ARM/AIM/AIC certifications preferred.
• Strong communication, leadership, and problem-solving abilities.

Responsibilities

• Oversees operations management for multiple offices/locations within an area.
• Ensures compliance with best practices, standards, regulations, and client requirements.
• Sets business plans, goals, and objectives for the area and its locations/offices.
• Monitors performance metrics and takes action on reports.
• Supports coordination of sales and client service efforts.

Skills

Claims knowledge

Communication skills

MS Office

Leadership

Analytical skills

Organizational skills

Interpersonal skills

Negotiation skills

Team player

Performance orientation

Education

Bachelor's degree

CPCU/ARM/AIM/AIC certifications preferred

Job description

VP Workforce Absence Operations

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:

• Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002
• Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401
• Coralville, IA: 3273 Ridgeway Drive Coralville IA 52241
• Dublin, OH : 5500 Glendon Court Dublin OH 43016
• New Albany, OH : 7795 Walton Parkway New Albany, OH 43054
• Chicago, IL : 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604
• Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268
• Irving, TX: 2201 W. Royal Lane Suite 125 Irving, TX 75063
• Southfield, MI : 300 Galleria Officentre Southfield MI 48034
• Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826
• Eden Prairie, MN : 11000 Prairie Lakes Drive Eden Prairie, MN 55344
• West Hills, CA : 8521 Fallbrook Ave West Hills, CA 91304
• South Portland, ME: 600 Sable Ste. 220 Oaks Drive, South Portland, ME 04106

Primary Purpose

To be responsible for the technical and operational functions for multiple offices, including direct operational responsibility where the manager resides; to handle the staffing and training needs within assigned offices, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned office(s). Has direct and indirect responsibility for 300 or more colleagues.

Essential Functions and Responsibilities

• Oversees overall operations management for all locations/offices within an area.
• Establishes and ensures compliance to best practices, claims management services standards, state regulations, and client service requirements.
• Establishes business plan with goals and objectives for the area and locations/offices.
• Monitors and takes appropriate action on management reports relating to the area/office performance.
• Assists with the coordination of sales and client service efforts.

Additional Functions and Responsibilities

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

Supervisory Responsibilities

Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

• Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Qualifications

• Education & Licensing Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.
• Experience Ten (10) years claims management experience or or equivalent combination of experience and education including five (5) years supervisory experience.
• Skills & Knowledge Strong technical claims knowledge Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Leadership/management/motivational skills Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed Performance.

Work Environment

• When applicable and appropriate, consideration will be given to reasonable accommodations.
• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $140, 000.00 - $160,000.00 USD Annually.

Benefits

• A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com