Director Operations

Sedgwick; Eden Prairie (MN); On-site; USD 100,000 - 114,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k and matching

PTO

Disability and life insurance

Employee assistance program

Flexible spending or health savings account

Job summary

Sedgwick in Eden Prairie, MN is seeking a Director of Operations responsible for technical and operational functions within assigned offices. This role includes compliance with company standards, staffing and training, and budget management.

The ideal candidate will have 10 years of experience, including at least 7 years in claims management and supervisory roles. A comprehensive benefits package is included along with a salary range of $100,000.00 to $114,000.00 annually.

Qualifications

• Ten years of related experience, including seven years of claims management experience.
• Four years of supervisory experience.

Responsibilities

• Overall operations management for assigned locations/offices.
• Establish policies and procedures for compliance and service standards.
• Monitor management reports related to partner/office performance.
• Coordinate sales and client service efforts.

Skills

Strong technical claims knowledge

Excellent oral and written communication skills

PC literate, including Microsoft Office products

Leadership/management/motivational skills

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Excellent negotiation skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

Education

Bachelor’s degree from an accredited college or university

CPCU, ARM, AIM, and/or AIC certifications

Job description

Overview

Director Operations – Eden Prairie, MN. Primary purpose is to be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; be responsible for staffing and training needs; and for budget preparation and profit and loss management for assigned offices. Has direct and/or indirect responsibility for 50-99 colleagues.

Responsibilities

• Responsible for overall operations management for all assigned locations/offices.
• Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
• Establishes business plan with goals and objectives for the partnership and locations/offices.
• Monitors management reports relating to the partner/office performance.
• Assists with the coordination of sales and client service efforts.

Additional Responsibilities

• Performs other duties as assigned.
• Supports the organization’s quality program(s).
• Travels as required.

Supervisory Responsibilities

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Qualifications

Education & Licensing

Bachelor’s degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.

Experience

Ten (10) years of related experience or equivalent combination of education and experience required, including seven (7) years of claims management experience and four (4) years of supervisory experience.

Skills & Knowledge

• Strong technical claims knowledge
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision and talking.

Legal and Compensation

The statements contained in this document describe the general nature and level of work being performed. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or change duties at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles in jurisdictions requiring pay transparency. For the jurisdiction noted in this job posting, the range of starting pay is $100,000.00-$114,000.00 annual salary, bonus eligibility, $3,500.00. A comprehensive benefits package is offered including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other voluntary benefits.

Equal Opportunity

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If your experience doesn’t align perfectly with every qualification, consider applying anyway. Sedgwick is committed to a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be the right candidate for this or other roles.