AVP Operations

Sedgwick Claims Management Services Ltd; Chicago (IL); Hybrid; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

PTO

Disability insurance

Life insurance

FSAs/HSA

Job summary

Sedgwick Claims Management Services Ltd in Chicago, IL is seeking an AVP of Operations to lead multiple offices, drive service quality, and ensure adherence to company standards across locations.

The role requires a 10+ year claims management background with at least 4 years of supervisory experience, strong leadership and communication skills, and proven analytical and budgeting acumen in a hybrid work environment.

Qualifications

• Bachelor's degree preferred; CPCU, ARM, AIM, and/or AIC certifications preferred.
• Ten (10) years of claims management experience required, including four (4) years supervisory experience.
• Strong technical claims knowledge and ability to lead teams.
• Excellent written and verbal communication; strong leadership and analytical skills.

Responsibilities

• Oversee operations management for multiple locations and ensure adherence to company standards.
• Establish policy, procedures, and business plans to achieve goals and ensure client service requirements.
• Monitor performance reports and coordinate sales and client service efforts.
• Administer staffing policies, develop personnel, and manage budget and P&L for assigned offices.
• Travel as required and support quality programs.

Skills

Technical claims knowledge

Leadership

Communication skills

Analytical skills

Organizational skills

Negotiation skills

Team collaboration

Education

Bachelor's degree

CPCU/ARM/AIM/AIC certifications

Tools

Microsoft Office

Job description

## AVP OperationsApplylocations: Chicago, ILposted on: Posted Todayjob requisition id: R76401By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceAVP Operations**Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:****Dubuque, IA** : 4141 Westmark Drive, Dubuque, IA 52002**Cedar Rapids, IA** : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401**Coralville, IA:** 3273 Ridgeway Drive Coralville IA 52241**Dublin, OH** : 5500 Glendon Court Dublin OH 43016**New Albany, OH** : 7795 Walton Parkway New Albany, OH 43054**Chicago, IL :** 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604**Indianapolis, IN:** 8909 Purdue Road Suite 501 Indianapolis, IN 46268**Irving, TX**: 2201 W. Royal Lane Suite 125 Irving, TX 75063**Memphis, TN :**8125 Sedgwick Way, Memphis TN 38125**Southfield, MI** : 300 Galleria Officentre Southfield MI 48034**Orlando, FL :**12650 Ingenuity Dr Orlando FL 32826**Eden Prairie, MN** : 11000 Prairie Lakes Drive Eden Prairie, MN 55344**West Hills, CA** : 8521 Fallbrook Ave West Hills, CA 91304**South Portland, ME:**600 Sable Ste. 220 Oaks Drive, South Portland, ME 04106**PRIMARY PURPOSE:** To be responsible for the technical and operational functions for assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to handle the staffing and training needs, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned office(s). Has direct and/or indirect responsibility for 100-299 colleagues.**ESSENTIAL FUNCTIONS and RESPONSIBILITIES*** Responsible for overall operations management for all locations/offices within an area.* Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.* Establishes business plan with goals and objectives for the assigned area and locations/offices.* Monitors management reports relating to the area/office performance.* Assists with the coordination of sales and client service efforts.**ADDITIONAL FUNCTIONS and RESPONSIBILITIES*** Performs other duties as assigned,* Supports the organization's quality program(s).* Travels as required.**SUPERVISORY RESPONSIBILITIES*** Administers company personnel policies in all areas and follows company staffing standards and training recommendations.* Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.* Provides support, guidance, leadership and motivation to promote maximum performance.**QUALIFICATIONS****Education & Licensing** Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.**Experience** Ten (10) years claims management experience or equivalent combination of education and experience required to include four (4) years supervisory experience.**Skills & Knowledge*** Strong technical claims knowledge* Excellent oral and written communication, including presentation skills* PC literate, including Microsoft Office products* Leadership/management/motivational skills* Analytical and interpretive skills* Strong organizational skills* Excellent interpersonal skills* Excellent negotiation skills* Ability to work in a team environment* Ability to meet or exceed Performance Competencies**WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations.**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines**Physical:** Computer keyboarding, travel as required**Auditory/Visual:** Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.*As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $125,000.00 - $140,000.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.*Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.