AVP Workforce Absence Operations

Sedgwick Claims Management Services Ltd; Northern (KY); Hybrid; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

PTO

Disability insurance

Life insurance

Employee assistance program

FSAs/HSA

Job summary

Sedgwick is seeking an AVP of Workforce Absence Operations to lead operations across multiple locations with a hybrid work model. Responsibilities include policy creation, staff development, and profit-and-loss management for assigned offices.

The role requires extensive claims leadership, 10 years of experience in claims management, and at least 4 years in supervisory roles. Travel to centers may be required as part of leadership responsibilities.

Qualifications

• Bachelor’s degree preferred.
• Ten years of claims management experience or equivalent.
• Four years of supervisory experience required.

Responsibilities

• Oversee operations for locations within an area.
• Establish policy to ensure compliance with standards and regulations.
• Develop business plans and set objectives for assigned locations.
• Monitor area/office performance through management reports.
• Coordinate sales and client service efforts.

Skills

Technical claims knowledge

Oral and written communication

Leadership/management

Analytical skills

Organizational skills

Interpersonal skills

Negotiation skills

Team player

Performance management

Education

Bachelor’s degree

CPCU/ARM/AIM/AIC certifications

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

AVP Workforce Absence Operations

Our teams connect! We collaborate onsite and have a hybrid work arrangement.

All candidates must live near one of our centers of excellence:

Locations

• Dubuque, IA: 4141 Westmark Drive, Dubuque, IA 52002
• Cedar Rapids, IA: 333 1st Street SE Ste. 200 Cedar Rapids IA 52401
• Coralville, IA: 3273 Ridgeway Drive Coralville IA 52241
• Dublin, OH: 5500 Glendon Court Dublin OH 43016
• New Albany, OH: 7795 Walton Parkway New Albany, OH 43054
• Chicago, IL: 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604
• Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268
• Irving, TX: 2201 W. Royal Lane Suite 125 Irving, TX 75063
• Southfield, MI: 300 Galleria Officentre Southfield MI 48034
• Orlando, FL: 12650 Ingenuity Dr Orlando FL 32826
• Eden Prairie, MN: 11000 Prairie Lakes Drive Eden Prairie, MN 55344
• West Hills, CA: 8521 Fallbrook Ave West Hills, CA 91304
• South Portland, ME: 600 Sable Ste. 220 Oaks Drive, South Portland, ME 04106

PRIMARY PURPOSE

To be responsible for the technical and operational functions for assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to handle the staffing and training needs, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned office(s).

Has direct and/or indirect responsibility for 100-299 colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Responsible for overall operations management for all locations/offices within an area.
• Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
• Establishes business plan with goals and objectives for the assigned area and locations/offices.
• Monitors management reports relating to the area/office performance.
• Assists with the coordination of sales and client service efforts.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned, Supports the organization's quality program(s). Travels as required.

SUPERVISORY RESPONSIBILITIES

Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.

Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

• Education & Licensing Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.
• Experience Ten (10) years claims management experience or equivalent combination of education and experience required to include four (4) years supervisory experience.
• Skills & Knowledge Strong technical claims knowledge Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Leadership/management/motivational skills Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

• When applicable and appropriate, consideration will be given to reasonable accommodations.
• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, and local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location.

For the jurisdiction noted in this job posting only, the range of starting pay for this role is $125,000.00 - $140,000.00 USD Annual.

A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com