VP, Treasury Management Onboarding & Client Success

Cathay Bank; Westminster (MD); On-site; USD 120,000 - 170,000; Full time

Job summary

Cathay Bank is seeking a VP-level Commercial Banking Client Service Manager in Westminster, MD, to lead treasury management onboarding, implementation, and ongoing client service. The role acts as the primary liaison among commercial clients, Treasury Sales Officers, Operations, IT, and external vendors to ensure successful deployment and utilization of treasury solutions.

You will provide expert consultation, troubleshooting, and proactive support for digital banking platforms, payments, and

Responsibilities

• Lead Treasury Management onboarding and implementation projects.
• Coordinate client activation, testing, configuration, and training.
• Manage timelines, milestones, and client communications.
• Provide expert guidance on digital banking, payments, and reporting.
• Escalate and resolve complex Treasury Management issues with cross-functional teams.
• Document activities and maintain knowledge of treasury platforms.

Job description

Cathay Bank is seeking a VP-level Commercial Banking Client Service Manager in Westminster, MD, to lead treasury management onboarding, implementation, and ongoing client service. The role acts as the primary liaison among commercial clients, Treasury Sales Officers, Operations, IT, and external vendors to ensure successful deployment and utilization of treasury solutions.

You will provide expert consultation, troubleshooting, and proactive support for digital banking platforms, payments, and