VP, Technical Support & Customer Experience

RA; Tualatin (OR); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading organization in Tualatin is seeking a Vice President of Technical Support to develop and execute strategies for product and technical support. The ideal candidate will have over 10 years in technical or customer support, with at least 5 years in a management role, demonstrating strong leadership skills. This senior-level position involves hiring and managing a support team and designing efficient processes for problem resolution.

Qualifications

• 10+ years of technical/customer support experience.
• 5+ years of management experience.
• Strong leadership skills.

Responsibilities

• Develop and execute strategies for product and technical support.
• Hire, train, and manage a team of technical support.
• Design processes for efficient problem resolution.

Skills

Technical Support

Customer support

Management

Education

Bachelor's degree or equivalent experience

Job description

A leading organization in Tualatin is seeking a Vice President of Technical Support to develop and execute strategies for product and technical support. The ideal candidate will have over 10 years in technical or customer support, with at least 5 years in a management role, demonstrating strong leadership skills. This senior-level position involves hiring and managing a support team and designing efficient processes for problem resolution.