VP of Service & Customer Experience

Confidential Company; Tampa (FL); On-site; USD 175,000 - 200,000; Full time

Job summary

A technology service provider is seeking a Vice President of Service and Support based in Tampa, FL. The ideal candidate will lead customer-facing operations, ensuring best-in-class service and strategic alignment with company goals. Responsibilities include team leadership, operational efficiency, budget management, and cultivating customer satisfaction. Applicants should have over 15 years of relevant experience and a Bachelor’s degree in a related field.

Qualifications

• 15+ years of experience managing call center support resources and field service technicians.
• Experience in a senior leadership role within service and field operations.
• Working knowledge of low-voltage systems and hardware lifecycle management.

Responsibilities

• Develop and implement operational strategies for customer satisfaction and efficiency.
• Lead and mentor a team of customer support and field service professionals.
• Oversee budgeting and ensure compliance with industry regulations.

Skills

Customer service management

Leadership

Operational efficiency

Problem-solving

Budget management

Education

Bachelor’s Degree in Business or related field

Tools

Salesforce

Job description

A technology service provider is seeking a Vice President of Service and Support based in Tampa, FL. The ideal candidate will lead customer-facing operations, ensuring best-in-class service and strategic alignment with company goals. Responsibilities include team leadership, operational efficiency, budget management, and cultivating customer satisfaction. Applicants should have over 15 years of relevant experience and a Bachelor’s degree in a related field.