Global VP, Technical Support & Customer Experience

Salesforce; Indianapolis (IN); On-site; USD 221,900 - 390,300; Full time

Benefits offered by this job

Employee stock purchasing program

401(k)

Medical, dental, and vision benefits

Paid parental leave

Job summary

Salesforce is looking for a Vice President of Technical Support to drive the global strategy for technical support and enhance customer satisfaction. You will lead a team of Senior Directors and Directors, ensuring high-quality support for mission-critical customers.

The ideal candidate will have significant experience in technical support, strong leadership skills, and a proven ability to manage complex customer situations at the executive level. The role requires a data-driven approach and excellent communication skills to engage stakeholders at all levels.

Qualifications

• 15+ years in technical support.
• 10+ years in senior management with experience leading teams.
• Proven track record in developing support programs.

Responsibilities

• Define global strategy for Technical Support.
• Drive data-first culture in leadership.
• Build relationships with stakeholders at strategic global accounts.
• Lead and inspire a team of Senior Directors and Directors.

Skills

Technical support expertise

Leadership in technical teams

CRM and SaaS knowledge

Data analysis

Executive communication

Education

Relevant degree

Job description

Salesforce is looking for a Vice President of Technical Support to drive the global strategy for technical support and enhance customer satisfaction. You will lead a team of Senior Directors and Directors, ensuring high-quality support for mission-critical customers.

The ideal candidate will have significant experience in technical support, strong leadership skills, and a proven ability to manage complex customer situations at the executive level. The role requires a data-driven approach and excellent communication skills to engage stakeholders at all levels.