Global VP, Technical Support & Customer Experience

Salesforce; Austin (TX); On-site; USD 221,900 - 390,300; Full time

Benefits offered by this job

401(k) plan

Medical, dental, and vision benefits

Paid parental leave

Job summary

Salesforce is seeking a Vice President of Technical Support to lead the global vision and deliver world-class support experiences to high-value customers. This executive role will involve defining the strategy for Technical Support, leading a team of Senior Directors, and establishing performance standards.

The ideal candidate will have extensive experience in technical support and a successful track record in managing support programs at enterprise scale. Strong leadership and communication skills are essential for driving engagement and fostering a high-performance culture.

Qualifications

• 15+ years in technical support.
• 10+ years in senior management positions.
• Proven track record building support programs at global scale.

Responsibilities

• Define and communicate a global strategy for Technical Support.
• Lead and inspire a team of Senior Directors and Directors.
• Drive measurable improvements in customer health.

Skills

Technical support leadership

Data analysis

Communication skills

Stakeholder management

Education

Degree or equivalent relevant experience

Job description

Salesforce is seeking a Vice President of Technical Support to lead the global vision and deliver world-class support experiences to high-value customers. This executive role will involve defining the strategy for Technical Support, leading a team of Senior Directors, and establishing performance standards.

The ideal candidate will have extensive experience in technical support and a successful track record in managing support programs at enterprise scale. Strong leadership and communication skills are essential for driving engagement and fostering a high-performance culture.