VP, Subrogation Recovery Unit Manager

Chubb Ltd.; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Chubb Ltd. seeks a VP, Subrogation Recovery Unit Manager to lead the subrogation recovery function across property, auto claims, and workers compensation.

The role focuses on managing external subrogation vendors, the internal recovery team, and collaboration with claims, underwriting, and senior leadership to drive optimal financial results. The candidate will oversee performance, ensure regulatory compliance, and implement strategies to improve recovery rates and operational efficiency in a

Responsibilities

• Oversee external subrogation vendors and internal recovery team, including workers' compensation, ensuring high performance.
• Lead and develop internal management and claims teams responsible for supervising outside vendors and subrogation claims.
• Drive financial accountability for recovery results via KPIs, budgets and settlements with external partners.
• Exercise closing and settlement authority on high-value, complex claims in line with standards to maximize recovery.
• Provide regular updates and strategic recommendations to senior leadership through performance reporting.
• Collaborate with underwriting to share recovery insights, trends, and opportunities affecting risk selection and pricing.
• Coordinate with claims property and auto teams to align recovery strategies and processes.
• Maintain best practices in subrogation and regulatory compliance across the function.
• Develop strategies to improve recovery rates, vendor performance, and overall process efficiency.
• Oversee the Investigation Vendor to ensure service expectations and results are met.

Job description

Position Overview: The VP, Subrogation Recovery Unit Manager is responsible for leading the subrogation recovery function for property, auto claims, and workers compensation, with a focus on managing external subrogation vendors, internal recovery team, legal and claims teams. In addition, this position will provide oversight to ESIS’ external claim investigation vendor. This role ensures optimal financial results, operational excellence, and effective collaboration across claims, underwriting, and senior leadership.

Key Responsibilities

• Oversee and manage all external subrogation vendors, including subrogation legal teams, ensuring high performance in day-to-day recovery operations for property and auto matters. In addition, oversee internal recovery team, primarily workers compensation.
• Lead and develop the internal management and claims team responsible for supervising outside vendors and handling subrogation claims.
• Drive financial accountability for the recovery results delivered by external vendors, including monitoring KPIs, budgets, and settlement outcomes.
• Exercise closing and settlement authority on the highest value and most complex claims, ensuring compliance with company standards and maximizing recovery.
• Serve as the primary liaison with senior leadership, providing regular updates, strategic recommendations, and performance reporting.
• Collaborate closely with underwriting teams to share insights, trends, and recovery opportunities that impact risk selection and pricing.
• Interface with claims property and auto disciplines to ensure seamless coordination and alignment of recovery strategies.
• Maintain and enhance strong subrogation and/or claims practices, leveraging industry best practices and regulatory compliance.
• Develop and implement strategies to improve recovery rates, vendor performance, and process efficiency.
• Provide oversight to Investigation Vendor for internal and external claims, including service expectations and results.