VP, Subrogation Recovery Unit Manager

Chubb European Group Ltd.; Philadelphia (Philadelphia County); On-site; USD 180,000 - 300,000; Full time

Job summary

The VP, Subrogation Recovery Unit Manager at Chubb European Group Ltd. will lead the subrogation recovery function across property, auto, and workers' compensation claims, coordinating with external vendors, internal recovery teams, and legal and claims functions.

This role reports to senior leadership and drives financial and operational excellence. You will oversee vendor performance, set strategies to improve recovery rates, monitor KPIs and budgets, and ensure regulatory compliance while

Responsibilities

• Oversee external subrogation vendors and internal recovery team for property, auto, and workers' comp.
• Lead and develop the internal management and claims team supervising outside vendors.
• Drive financial accountability: monitor KPIs, budgets, and settlement outcomes with vendors.
• Exercise closing and settlement authority on high-value, complex claims per standards to maximize recovery.
• Liaise with senior leadership, deliver updates, and provide strategic recommendations and reports.
• Collaborate with underwriting to share recovery insights, trends, and pricing impact.
• Interface with claims’ property and auto teams to coordinate recovery strategies.
• Maintain strong subrogation practices, leveraging best practices and regulatory compliance.
• Develop strategies to improve recovery rates, vendor performance, and process efficiency.
• Oversee Investigation Vendor for internal/external claims, including service expectations.

Job description

Position Overview: The VP, Subrogation Recovery Unit Manager is responsible for leading the subrogation recovery function for property, auto claims, and workers compensation, with a focus on managing external subrogation vendors, internal recovery team, legal and claims teams. In addition, this position will provide oversight to ESIS’ external claim investigation vendor. This role ensures optimal financial results, operational excellence, and effective collaboration across claims, underwriting, and senior leadership.

Key Responsibilities

• Oversee and manage all external subrogation vendors, including subrogation legal teams, ensuring high performance in day-to-day recovery operations for property and auto matters. In addition, oversee internal recovery team, primarily workers compensation.
• Lead and develop the internal management and claims team responsible for supervising outside vendors and handling subrogation claims.
• Drive financial accountability for the recovery results delivered by external vendors, including monitoring KPIs, budgets, and settlement outcomes.
• Exercise closing and settlement authority on the highest value and most complex claims, ensuring compliance with company standards and maximizing recovery.
• Serve as the primary liaison with senior leadership, providing regular updates, strategic recommendations, and performance reporting.
• Collaborate closely with underwriting teams to share insights, trends, and recovery opportunities that impact risk selection and pricing.
• Interface with claims property and auto disciplines to ensure seamless coordination and alignment of recovery strategies.
• Maintain and enhance strong subrogation and/or claims practices, leveraging industry best practices and regulatory compliance.
• Develop and implement strategies to improve recovery rates, vendor performance, and process efficiency.
• Provide oversight to Investigation Vendor for internal and external claims, including service expectations and results.