Strategic Client Service Leader – Treasury & Operations

Testing Site - JPMC; Chicago (IL); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

JPMorganChase in Chicago seeks a Client Service Senior Manager to lead a team focused on resolving client requests and improving service operations. You will shape operational policies, leverage treasury and cash management products, and drive data-informed improvements.

You will identify trends, influence stakeholders, and guide change management to deliver high-quality service and support the firm's strategic goals, while fostering a culture of trust, inclusivity, and continuous growth within

Qualifikationen

• 7+ years of experience leading teams in client service with a treasury/cash management focus.
• Proven track record delivering exceptional client service through strategic plans.

Aufgaben

• Lead and manage a team of Client Service Professionals to improve efficiency and resilience of the operating platform.
• Develop and implement strategic operational plans leveraging treasury and cash management products to deliver excellent client service.
• Analyze data to identify trends and opportunities, developing innovative solutions aligned with policies and precedents.
• Build productive relationships with internal stakeholders, using influence and communication to achieve mutually beneficial outcomes.
• Oversee end-to-end change management, including strategic communications and mitigating stakeholder impact.

Kenntnisse

Team leadership

Client service

Treasury & cash management

Data analysis

Project management

Change management

Stakeholder management

Influence and communication

Jobbeschreibung

JPMorganChase in Chicago seeks a Client Service Senior Manager to lead a team focused on resolving client requests and improving service operations. You will shape operational policies, leverage treasury and cash management products, and drive data-informed improvements.

You will identify trends, influence stakeholders, and guide change management to deliver high-quality service and support the firm's strategic goals, while fostering a culture of trust, inclusivity, and continuous growth within