VP Strategic Accounts & Growth — Enterprise SaaS

Logoslabs; San Francisco (CA); On-site; USD 250,000 - 350,000; Full time

Job summary

Everbridge seeks a Vice President of Strategic Account Management to lead a high-performing team responsible for its largest customer relationships. The role focuses on retention, expansion, and adoption of the CEM platform, with executive sponsorship across renewals and negotiations.

You will partner with Sales, Customer Success, Product, Marketing, and Professional Services to ensure exceptional customer experiences, forecast rigor, and strategic growth across accounts globally.

Qualifications

• 15+ years of enterprise software sales, account management, or related commercial experience.
• 10+ years of successful leadership experience in a SaaS sales or account management organization.
• A proven record of improving retention, expanding strategic accounts, and achieving revenue targets.
• Demonstrated success recruiting, coaching, and retaining high-performing teams.
• Strong executive presence and the ability to build trusted relationships across complex organizations.
• Expertise in consultative selling, account planning, opportunity development, and negotiation.
• Strong analytical, problem-solving, presentation, and communication skills.
• Proficiency with Salesforce or a comparable CRM platform.
• Fluency in English and willingness to travel approximately 30-40%.

Responsibilities

• Lead, coach, and develop a high-performing team of Strategic Account Managers.
• Build and execute account strategies that increase retention, expansion, adoption, and long-term customer value.
• Strengthen executive customer relationships and position Everbridge as a trusted resilience partner.
• Identify growth opportunities and collaborate with Account Executives to expand existing accounts.
• Create scalable playbooks, campaigns, and training that strengthen the team’s solution-selling capabilities.
• Serve as an executive sponsor for key accounts, supporting renewals, negotiations, and strategic opportunities.
• Partner with Sales, Customer Success, Product, Marketing, and Professional Services to deliver an exceptional customer experience.
• Lead account, pipeline, territory, and forecast reviews, providing focused coaching and removing barriers to success.
• Deliver accurate forecasts and communicate performance, risks, and opportunities to senior leadership.
• Maintain a strong understanding of the market, Everbridge solutions, and our competitive differentiators.
• Consistently achieve or exceed retention, growth, and broader performance objectives.

Skills

Leadership

Retention & expansion focus

Consultative selling

Account planning

Negotiation

Analytics

Presentation skills

Communication skills

English fluency

Travel readiness

Education

Bachelor's degree

Tools

Salesforce

Job description

Everbridge seeks a Vice President of Strategic Account Management to lead a high-performing team responsible for its largest customer relationships. The role focuses on retention, expansion, and adoption of the CEM platform, with executive sponsorship across renewals and negotiations.

You will partner with Sales, Customer Success, Product, Marketing, and Professional Services to ensure exceptional customer experiences, forecast rigor, and strategic growth across accounts globally.